Tools | Rules Wizard doesn't work -- need help pls (Outlook 2002 SP3)

[bobchapman]

I need to modify some of my rules for dealing with incoming emails, but when I go to Tools | Rules Wizard, absolutely nothing happens. I just end u p back in Outlook looking at emails. Can anyone tell me what to do?

Thanks
Bob CHapman

[HansV]

Select Help | About Microsoft Outlook... and click Disabled Items... - anything listed there?
Also try Help | Detect and Repair...

[bobchapman]

There is something called "mailbuddy" which is disabled: my system won't run at all with it enabled. That's the only thing that shows in the Disabled list.
Bob

[HansV]

MailBuddy is a spam filter that comes with ZoneAlarm. If Outlook won't run with it enabled, I'd uninstall the add-in (Tools | Options..., Other tab, Advanced Options...)

Have you tried Help | Detect and Repair?

[bobchapman]

Hans-
Thanks for your responses!
I have deleted Mailbuddy and a couple of other "hangers-on" in addition. And i did the Help | Detect and Repair.
Unfortunately, none of these solved the problem.
Have you any further suggestions?

Thanks
Bob

[JoeP517]

Is this a work PC that might have restrictions configured?

Joe

[bobchapman]

Joe-
Nope. Just my home PC. Running Zone Alarm to keep the bad guys out, but that's the only sort of "restriction" that I'm aware of.
Bob

[HansV]

Sorry, I'm out of ideas, except for reinstalling Office XP... <img src=/S/sad.gif border=0 alt=sad width=15 height=15>

[bobchapman]

Thanks everyone for your comments. I was hoping to avoid reloading Office, but maybe that's the only solution!
Bob