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Thread: Customer Care Framework
2008-05-20, 14:53 #1
- Join Date
- Feb 2002
- A Magic Forest in Deepest, Darkest Kent
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Customer Care Framework
I have been approached by a senior manager in my service centre who wants to use a specific application to improve customer service via a number of channels including IVR. The application that is being proposed is a 3 tier system using process modelling, application tier and the base tier using Microsoft Customer Care Framework.
This system uses BizTalk services and from what I can see is going to be quite heavy on resources....but I maybe wrong!
Has anyone had experience of the Microsoft Customer Care FrameworkJerry