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  1. #1
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    Word - Disappearing Adobe Acrobat toolbar (again) (Word 2003, Adobe Acroba

    Word - Disappearing Adobe Acrobat toolbar (again) - but worse than usual.

    Hi all,

    Here is a problem that appears quite often on Word help forums, but this time the symptoms seem to be worse than "usual".

    We are using Word 2003 and we have a problem with losing the Adobe Acrobat (5, 8) functionality.

    I know in general what is causing it: it's an in-house Word template that I have created a number of months ago and have been adding to ever since, in particular, adding more and more styles to the style menus.

    During all this time we have had no problem in running Acrobat -- until the past week, as far as I remember.
    Now, the first time the template is loaded the Acrobat controls disappear: the toolbar, the Adobe menu, the Adobe .dot file(s) in the Add-ins pane (I remember these used to exist), and the Acrobat macros that used to be in the Macros list (which usually provide the solution to the missing Acrobat problem - as known from this forum). Even when Word is opened without the custom template, the Acrobat functionality is still not available.

    (However, I note that I also have the JAWS PDF creator and its menu remains ok.)

    HelpDesk came over and found that the only way to restore the Acrobat menus was to reinitialize the user account, i.e., to delete it and then recreate it. (I.e., even reinstalling Acrobat did not help.)

    HelpDesk told me that's it's going to be difficult to debug this problem due to the lack of robustness of the whole Add-in mechanism -- which Word uses to connect to external products such as Acrobat; so when things work, they work, and when they don't they don't - which doesn't help much. Funny though that the problem is always with the Acrobat and not with any other Add-in.

    So I need to know:

    1) An easier fix than getting HelpDesk to reinitialize the user account
    2) The feature of the custom template that is causing Acrobat to disappear

    (I see I can send an attachment. Would anybody like to try my template ...? :-) )

    Tia,

    avraham

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  3. #2
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    Re: Word - Disappearing Adobe Acrobat toolbar (again) (Word 2003, Adobe Ac

    I don't know what causes your problem, but creating a new user account seems rather drastic.

    You might attach your template (in a zip file, max 100 KB).

  4. #3
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    Re: Word - Disappearing Adobe Acrobat toolbar (again) (Word 2003, Adobe Ac

    I've been in contact with Adobe on these issues -- they refuse to admit they're doing anything wrong.
    I've got remedies that appear to mostly work, but it's not easy, and I'm starting to see some negative results from some of it:

    1) Don't change the CustomizationContext -- this can make your toolbar disappear though, so
    2) Make sure you explicitly show your toolbar at startup (and maybe other times too, see below)
    3) Do a "CommandBars.ActiveMenuBar.Reset" at startup -- note that this makes your template, and possibly Normal.dot mark things as changed, so you may want to do "MacroContainer.Saved=True" and "NormalTemplate.Saved=True"
    4) Create a class that initializes an Application object "WithEvents". Create a routine in it called "Private Sub App_WindowActivate" that will catch when a document is activated, and do steps 2-3 each time.

    Warnings:
    Don't do these steps if Acrobat isn't there -- you can find it in the ComAddIns collection.
    Don't reset the menu bar if the doc being activated isn't visible

    I have code that does all this, but it's proprietary to our company. The instructions above should be enough to get you going.

  5. #4
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    Re: Word - Disappearing Adobe Acrobat toolbar (again) (Word 2003, Adobe Ac

    I would have to clean up my template a bit from customer exampels before I can send it.

    If you open my template, you are not afraid of catching my problems... ? <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    - avi

  6. #5
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    Re: Word - Disappearing Adobe Acrobat toolbar (again) (Word 2003, Adobe Ac

    I'd first open the template with macros disabled, so that I can study the code without running it automatically.

  7. #6
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    Re: Word - Disappearing Adobe Acrobat toolbar (again) (Word 2003, Adobe Ac

    I've thoroughly checked it out that the problem is not with the macros.
    The problem is with the menus. What bothers Acrobat is that I have made large menus.

  8. #7
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    Re: Word - Disappearing Adobe Acrobat toolbar (again) (Word 2003, Adobe Ac

    In that case, there's no point in attaching the template. I'm afraid I don't know what causes the problem or how to solve it. Judging by Joel Finkle's reply contacting Adobe won't help either. It might be best to do without the Acrobat add-in...

  9. #8
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    Re: Word - Disappearing Adobe Acrobat toolbar (again) (Word 2003, Adobe Ac

    >> It might be best to do without the Acrobat add-in...

    Yeah, and the next time the network slows down my PC I will suggest to the SysAdmin that I it might be best to do without the network ...

    :-)

    Thanks,

    - avi

  10. #9
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    Re: Word - Disappearing Adobe Acrobat toolbar (again) (Word 2003, Adobe Ac

    You can still print to the Acrobat printer, or if you need more control, create the documents from within Adobe Acrobat.

  11. #10
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    Re: Word - Disappearing Adobe Acrobat toolbar (aga

    <hr>I've thoroughly checked it out that the problem is not with the macros.
    The problem is with the menus. What bothers Acrobat is that I have made large menus. <hr>
    Are you creating the menus on the fly in code or storing them in the template? Acrobat is not the only add-in I've seen step on menus stored in a template.

  12. #11
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    Re: Word - Disappearing Adobe Acrobat toolbar (aga

    >> Are you creating the menus on the fly in code or storing them in the template?
    I am making concerted eforts in helping to build the documentation infrastructure of this company, so I am putting all the menus in the template.

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