Results 1 to 13 of 13
  1. #1
    Star Lounger
    Join Date
    Mar 2008
    Location
    Auckland, New Zealand
    Posts
    64
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Deletion of USB Registry Keys (Home Premium)

    I installed the version of Palm Desktop that came with my new Palm Z22 using my administrator account only to find it was incompatible with Vista. I downloaded and installed the Vista version of Palm Desktop without uninstalling the old version since Palm said that was unnecessary. All was well when using Palm Desktop on my administrator account. However when switching to a standard account it became necessary to clear three successive error messages regarding dll files that could not be found.
    Palm Support told me to completely uninstall Palm Desktop and reinstall. The uninstall involved deleting some registry keys and all went well with the deletions until arriving at a key in the USB folder. Attempting to delete this key resulted in the message “Cannot delete VID_0830&PID_0061: Error while deleting key”. Of course I was using my administrator account while doing this.
    A search showed that many others were unable to delete USB registry keys in Vista. Nobody seemed to have an acceptable answer. I had no choice but to leave this key and proceed. After reinstalling the Vista version of Palm Desktop all is well. There are now no error messages when switching to a standard account.
    I reported everything back to Palm Support. They thanked me for the feedback but made no comment on the “Error while deleting key”.
    Is there a good reason for it being so difficult to delete USB registry keys in Vista?

  2. #2
    Plutonium Lounger
    Join Date
    Oct 2001
    Location
    Lexington, Kentucky, USA
    Posts
    12,107
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: Deletion of USB Registry Keys (Home Premium)

    John, I guess I was one step "luckier" than you (see <post:=712,555>post 712,555</post:>) for I discovered the software problem before I tried to set my Treo up in Vista. I didn't have a single problem, certainly nothing like you did, but I have (once) mistakenly installed an app only to find it incompatible with Vista. So, my first reaction was to un-install it. I did see the Palm instruction that caused your problem - just install in addition to the old. But I think they were NOT talking about Vista vs. XP when they wrote that.

    Being a fairly new Vista user, I haven't done too much registry mucking yet, but can you point us to the key (or keys) in question so I can at least take a look to see what's there? I haven't yet tried to delete anything from the registry, so I don't know if that's gonna cause another UAC problem or not. It's not Palm related, but I do have that app that I mistakenly installed that has left some crap in my registry and I need to go in there to see if I can clean it out.

  3. #3
    Star Lounger
    Join Date
    Mar 2008
    Location
    Auckland, New Zealand
    Posts
    64
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Deletion of USB Registry Keys (Home Premium)

    Big Al, Here are the instructions from Palm Support for removing Palm Desktop:
    You may follow these instructions on how to remove the Palm Desktop:



    Click the Start Button.
    Click the Start Search field to begin typing.
    Type regedit and it will appear under the list of programs.


    Note: If regedit does not appear under the list of programs, repeat steps 1 through 3.



    Click Continue if prompted by User Account Control.


    Note: User Account Control helps users by preventing major changes from occurring without the user’s permission.



    Click to highlight Computer.
    Click File.
    Click Export… to begin the registry backup process.
    Click the All radio button to ensure all registry keys are backed up. Name the file Backup.reg. Click Save to export the file to the location above (by default, the user’s Documents folder).
    Expand the HKEY CURRENT USER folder by clicking the triangle to the left of the folder icon.
    Expand the Software folder by clicking the triangle to the left of the folder icon.
    Right-click the Palm folder and select Delete.
    Click Yes to confirm the deletion of the folder and all of its subkeys.
    Right-click the Palm Desktop Autorun folder and select Delete.
    Click Yes to confirm the deletion of the folder and all of its subkeys.
    Expand the U.S. Robotics folder by clicking the triangle to the left of the folder icon.
    Right-click the Pilot Desktop folder and select Delete.
    Click Yes to confirm the deletion of the folder and all of its subkeys.
    Right-click the Palm Quick Install folder and select Delete.
    Click Yes to confirm the deletion of the folder and all of its subkeys.
    Hide excess folders under HKEY CURRENT USER by clicking the arrow to the left of the folder icon. Expand the HKEY LOCAL MACHINE folder by clicking the triangle to the left of the folder icon.
    Expand the SYSTEM folder by clicking the triangle to the left of the folder icon.
    Expand the Current ControlSet folder by clicking the triangle to the left of the folder icon.
    Expand the Enum folder by clicking the triangle to the left of the folder icon.
    Expand the USB folder by clicking the triangle to the left of the folder icon.
    Right-click all folders containing Vid_0830&PID* and click Delete. Right-click any folders containing Vid_0000&PID0000 and click Delete.


    Note: The asterisk is considered a ‘wildcard’ and can be considered any character or characters.



    Click Yes to confirm the deletion of the folder and all of its subkeys.
    Click the RED X in the top right corner of the window to close Regedit.


    Note: If the customer experiences any odd behavior or error messages after deleting registry keys you may need to restore their registry and try the process again.



    Click Start and then select Computer to open Windows Explorer.
    Navigate to the c:Program Files directory
    Right click and rename the palmOne directory to palmOne.old then restart the computer to complete the process


    Note: The Palm Directory maybe named Palm or palmOne

    I hope you find the above useful.

  4. #4
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,572
    Thanks
    5
    Thanked 1,057 Times in 926 Posts

    Re: Deletion of USB Registry Keys (Home Premium)

    What are the permissions for your userid on the Vid_0830&PID* key? To check permissions navigate to the key in regedit. Then right click on the key and select Permissions. Click on the user name to see the permissions.

    Joe
    Joe

  5. #5
    Star Lounger
    Join Date
    Mar 2008
    Location
    Auckland, New Zealand
    Posts
    64
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Deletion of USB Registry Keys (Home Premium)

    Big Al. I could kick myself for not checking the Vista compatibility of the Palm Desktop version on the disc with the Palm Z22.

    All the permission tick boxes are greyed out for all user names. There are no ticks in any of the Deny boxes for all user names. The following are the ticked boxes for each user name:
    Everyone Allow: Read
    OWNER RIGHTS Allow: Special permissions
    SYSTEM: Allow: Full Control & Read

  6. #6
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,572
    Thanks
    5
    Thanked 1,057 Times in 926 Posts

    Re: Deletion of USB Registry Keys (Home Premium)

    You don't have permission to delete the key. Navigate back to the key and open the permission page then click on the Advanced button. Select the "Owner rights" and click Edit. Click "Full Control" then OK your way back to the key. You should be able to delete it. If you can't re-boot and try again.

    Joe
    Joe

  7. #7
    Star Lounger
    Join Date
    Mar 2008
    Location
    Auckland, New Zealand
    Posts
    64
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Deletion of USB Registry Keys (Home Premium)

    Joe. Been down the Permissions Change avenue before on this one. The Advanced screen lets you tick the "Full Control" box and helpfully ticks the boxes underneath for you. As you OK back you get the error message "Unable to save permission changes on VID_0850&PID_0061. Access is denied."
    Just tried again with same result.

  8. #8
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,572
    Thanks
    5
    Thanked 1,057 Times in 926 Posts

    Re: Deletion of USB Registry Keys (Home Premium)

    Try using the Owner tab and see if you can take ownership. If you can then change permissions.

    Joe
    Joe

  9. #9
    Star Lounger
    Join Date
    Mar 2008
    Location
    Auckland, New Zealand
    Posts
    64
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Deletion of USB Registry Keys (Home Premium)

    Joe. Thanks for your suggestion. On my first try I somehow ended up with the User Name OWNER RIGHTS vanishing <img src=/S/yikes.gif border=0 alt=yikes width=15 height=15>. Somehow I restored it <img src=/S/smile.gif border=0 alt=smile width=15 height=15>. I hope to have another try on the weekend when I will note down each step and the result.

  10. #10
    Star Lounger
    Join Date
    Mar 2008
    Location
    Auckland, New Zealand
    Posts
    64
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Deletion of USB Registry Keys (Home Premium)

    Joe. When I use the Owner tab the window shows the Current Owner as 'Administrators (John-PCAdministrators)'.
    The available choice of Owners is either 'Administrators (John-PCAdministrators)' or 'John (John-PCJohn)'. When I choose the latter it does not get listed as a Group or User Name in the Security window. Therefore this change does not enable me to get permission to delete the key.

  11. #11
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,572
    Thanks
    5
    Thanked 1,057 Times in 926 Posts

    Re: Deletion of USB Registry Keys (Home Premium)

    Add it - Select Properties | Security then the Edit button.

    Joe
    Joe

  12. #12
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,572
    Thanks
    5
    Thanked 1,057 Times in 926 Posts

    Re: Deletion of USB Registry Keys (Home Premium)

    You're quite welcome. Seems as though you've got it licked. <img src=/S/thumbup.gif border=0 alt=thumbup width=15 height=15>

    Joe
    Joe

  13. #13
    Star Lounger
    Join Date
    Mar 2008
    Location
    Auckland, New Zealand
    Posts
    64
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Deletion of USB Registry Keys (Home Premium)

    <P ID="edit" class=small>(Edited by Kropot68 on 02-Jun-08 10:55. )</P>Joe. After selecting the Owner tab and changing the current owner to John (John-PCJohn) I was able to set OWNER RIGHTS to Full Control in the Security window and save the setting by clicking OK.
    In the Advanced Security Settings for the key there are now two Permission Entries for OWNER RIGHTS, one with Full Control <not inherited> and the other with Read Control inherited from MACHINESYSTE....
    The Security window still has one entry for OWNER RIGHTS.
    I am reluctant to try deleting the registry key while my Palm Desktop program is working well, however I have little doubt I could do so if necessary.
    Thank you for your help.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •