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  1. #1
    Lounger
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    MMMMSVC32 & Spools Failure (XP SP2)

    Just recently I have had a problem with either MMSVC32.exe or Spools.exe having to close when some of my start up programs launch. (ie I get the Windows message the MMSVC32 or Spools has to close) 'Only one of them has to close and it seems they come up randomly. The failure of MMSVC32.exe doesn't seem to have much impact (all the programs I have tried seem to work). But if it happens to be Spools.exe that fails my dial up internet connection usually hangs. Can anyone assist me in how I can go about determining which start up program might be causing the problem. It seems that it happens when my UPS monitoring software starts (but I stress that this is what it seems). I have not made any significant additons to the software (installed Adobe Acrobat 7.0) and no changes to my hardware.

    Thanks in advance

  2. #2
    Uranium Lounger
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    Re: MMMMSVC32 & Spools Failure (XP SP2)

    MMSVC32.exe appears to be related to a malware infection. Have you run any AV or antimalware/spyware scans since this problem began ??

    Spools.exe is also malware & part of a trojan downloader and can open a backdoor to your system. Update your AV & antimalware programs and then run a scan with each and see if they detect and remove these undesireable programs. If not, come back and we'll try to help you remove them or direct you to another site or program that will.
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  3. #3
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    Re: MMMMSVC32 & Spools Failure (XP SP2)

    Thanks very much for your response. I have an up to date AV (Norton) and I run a full scan every week. It obviously doesn't catch this kind of malware. I have disabled (changed their names) the programs as a first step and my system seems to be back to normal. However that probably hasn't solved the problem. Can you recommend a program I can use to check for these kind of problems.

    Again, many thanks. I was about to start uninstalling some of my start up programs believing that these programs were actually part of Windows. You have saved me many many hours of work. Thanks.

  4. #4
    Uranium Lounger
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    Re: MMMMSVC32 & Spools Failure (XP SP2)

    I'm glad that my input was helpful. <img src=/S/smile.gif border=0 alt=smile width=15 height=15> I am, however, surprised that Norton didn't pick this up. The bug that dumps spools.exe on your system is listed on their site with removal instructions.

    The mmsvc.exe issue is a bit more vague and there are some removal instructions here. I do not recommend the program that is advertised on this page to remove it. So if you are uncomfortable working with the registry I have recommended several excellent and <img src=/S/free.gif border=0 alt=free width=30 height=15> utilities and programs that will remove many of these unwanted problem children from your system here in the Lounge. These can all be installed on your system and will not conflict with your Norton AV as you must run a scan with them manually (I recommend updating and running each program once a week).

    I may have saved you many hours of work (and am pleased that I could) but if you follow these instructions you will have an hour or so of downloading, installing and scanning your system to clean it now and protect it in the future. IMHO, time well spent. Please post back and let us know how you make out or if you have any questions or problems with all this.
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  5. #5
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    Re: MMMMSVC32 & Spools Failure (XP SP2)

    I think, with your kind direction, I have been able to clean everything up (at least for now). Strangely as I was downloading some of the anti-malware software, Norton finally figured out I had the virus the gave me spools.exe. It is strange as iIhad done full system scans on all of my drivers several times prior to this and it didn't find anything.

    Yes it took me a few hours of downloading and scanning but had I not had your advice I would have started unloading some of the start up files to see where the conflict was and that would have taken hours and in the end not have solved the problem. So net net you still saved my many hours of work not to mention giving me some very good advice to ensure I keep my system clean.

    Many thanks again.

    Bob

  6. #6
    Uranium Lounger
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    Re: MMMMSVC32 & Spools Failure (XP SP2)

    First, let me thank you for posting back and for your kind words. I'm glad I was able to help and pleased that you have your system back under your control again. <img src=/S/thumbup.gif border=0 alt=thumbup width=15 height=15>

    The fact that Norton detected the virus while you were downloading some anti-malware software may be an indication that the malware detected the presence of the new software (as it is often programmed to do) and triggered some activity that Norton detected as suspicious. Some components of malware are often designed to prevent installation of, or disrupt the function of, anti-malware software and sit quietly in the background at other times to avoid detection.

    Good luck and stop back any time with questions or problems. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
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