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  1. #1
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    Error Msg..unknown error (MSO Outlook 2007 SP1 Ent

    Unable to empty Deleted items folder. Whether trying to empty deleted items folder all in one click or deleting each message individually the following error message is received. " The messaging interface has returned an unknown error. If the problem persists restart outlook.

    Well the problem does persist, and restarting outlook does not correct the issue.

    Ran diagnostics, no problems found.

    Repairing outlook from disk did not resolve.

    Remove and Reinstall,.... same error message,... over and over

    With a growing deleted items folder this has become a major issue ,.... PLEASE HELP!!!

  2. #2
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    Re: Error Msg..unknown error (MSO Outlook 2007 SP1 Ent

    Is this with a .PST or .OST file? You could try running scanpst (for .PST) or scanost (for OST) to verify file integrity both of which should be in C:Program FilesMicrosoft OfficeOffice12.

    Joe
    Joe

  3. #3
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    Re: Error Msg..unknown error (MSO Outlook 2007 SP1

    to my knowledge I do not have any .ost files,... as far as the .pst files well I am not sure exactly about that either.

    The .pst is "personal folders" The deleted items folder i guess is a personal folder,?? However I don't think I have any of those either
    Documents and Settings/Local settings/Application data/ Microsoft etc........no .pst files found

    I have used all the wizards and repair diagnostics that I am aware of

  4. #4
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    Re: Error Msg..unknown error (MSO Outlook 2007 SP1

    Are you accessing Exchange Server? In cached mode or not? You can check the mode in Outlook by going to Tools | Account Settings | Email tab. Select the account, click change, and see if the check box "Used cached Exchange mode" is checked. Also, by using the Tools | Account settings | data file tab you can check the file name & location of your mailbox.

    Joe
    Joe

  5. #5
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    Re: Error Msg..unknown error (MSO Outlook 2007 SP1

    I am not using exchange server,.. it's POP 3

  6. #6
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    Re: Error Msg..unknown error (MSO Outlook 2007 SP1

    Outlook saves its folder structure in one data file. So, if you are not using Exchnage server then you better have a .pst file somewhere. Did you check the data file tab?

    Joe
    Joe

  7. #7
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    Re: Error Msg..unknown error (MSO Outlook 2007 SP1

    Can you move the items from Deleted Items to another folder and use Shift+Delete to permanently delete them (bypassing Deleted Items)?

    Other options:
    - Create a new e-mail profile in the Mail control panel, and use that profile.
    - Create a new .pst file and make it the default delivery location. Open the old .pst file, and see if you can empty the Deleted Items folder now.

  8. #8
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    Re: Error Msg..unknown error (MSO Outlook 2007 SP1

    Dear Joe

    wahooo!!! Thank You so Much! You deserve a prize! seriously! I am just a dumb blonde,.. but I got it..... and now I can delete!!! Thank You Thank You Thank You

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