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  1. #1
    4 Star Lounger
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    Cannot Create Sub Folder (2003)

    Greetings,

    I use Outlook in a busines setting, and recently I have not been able to create a sub folder under my main INBOX. I am able to create in an archive PST.

    Any thoughts on where to begin looking?

    thanks,
    Brad

  2. #2
    Plutonium Lounger
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    Re: Cannot Create Sub Folder (2003)

    Is the option to create a subfolder disabled (greyed out), or do you get an error message when you try to create a subfolder - if so what does it say?

  3. #3
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    Re: Cannot Create Sub Folder (2003)

    The options show the following:

    Default set to Owner
    My ID, set to owner
    nothing is grayed out, and the selections look like this:




    hopefully the image appears...


    Brad
    Attached Images Attached Images

  4. #4
    Plutonium Lounger
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    Re: Cannot Create Sub Folder (2003)

    That's not what I asked. Please tell us where and how the problem occurs.

  5. #5
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    Re: Cannot Create Sub Folder (2003)

    While attempting to create a sub folder, I get the "error" message:
    Attached Images Attached Images

  6. #6
    Plutonium Lounger
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    Re: Cannot Create Sub Folder (2003)

    Try creating a new e-mail profile in the Mail control panel, and see how it works if you use the new profile.

  7. #7
    Plutonium Lounger
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    Re: Cannot Create Sub Folder (2003)

    By the way, your screenshot shows you're trying to create a subfolder of FILE BY NAME, not of your Inbox. Have you checked whether you have permission to create subfolders there?

  8. #8
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    Re: Cannot Create Sub Folder (2003)

    1) Not sure our IT Police will let us create another profile. I shall try.

    2) I have tried to create from the top level down, and no luck. I have checked the permissions, and they are all set the same.

    Looks like I have to include the "IT" folks, yipeeee!

    Thanks,
    Brad

  9. #9
    Plutonium Lounger
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    Re: Cannot Create Sub Folder (2003)

    If your IT department has strict rules, it's best to let them solve this problem.

  10. #10
    Uranium Lounger
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    Re: Cannot Create Sub Folder (2003)

    His IT department lets him have a Soccer folder, surely they must be nice people? <img src=/S/evilgrin.gif border=0 alt=evilgrin width=15 height=15>

    (I notice that the FILE BY NAME icon is a default MailItem contents folder.)
    -John ... I float in liquid gardens
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  11. #11
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    Re: Cannot Create Sub Folder (2003)

    Yea, as long as I do not try to change sys stuff...

    What do you mean by "(I notice that the FILE BY NAME icon is a default MailItem contents folder.)"


    It is a level down from my main inbox.

    I am now at the second level of tech support. First level did nothing more than I have already tried. I checked a co-worker, and their permissions only show "default" and it had NONE selected. But they could create subfolders...

    Brad

  12. #12
    Uranium Lounger
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    Re: Cannot Create Sub Folder (2003)

    > What do you mean by ...

    Nothing significant, except that it's a mail item folder which is not a child of your Inbox. Did you originally create it?
    -John ... I float in liquid gardens
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  13. #13
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    Re: Cannot Create Sub Folder (2003)

    Surely did.

    Tech support changed a setting for the Use cached exchange mode they un-checked it.

    Seems to have solved the issue.



    Thanks,
    Brad

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