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  1. #1
    4 Star Lounger
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    User Logon Option (XP Pro)

    I received a call late last night from a friend who has the following problem - I need help.

    User accounts are:
    o Administrator - Main Computer Administrator account, passworded, password known.
    o PowerUser - Computer Administrator Account, passowrded, password known.
    o User - Limited User Account, NOT passworded.

    The system was setup using the Welcome screen logon, just click on the picture to be logged on (or ask fro password if required). Of course, only the CREATED Accounts are displayed (Administrator account is NOT Displayed).

    The problem, somehow (yet to be determined) the PowerUser account is not accesable. Every time the picture is clicked, an error occurs. The password window does NOT appear and an invalid password message is displayed.

    User account is accessible, and going to Control Panel -> User Accounts -> Change the way users log on or off brings the "Select logon and logoff options" popup. However, clicking the "Apply Options" button after Deselcting the "Use the Welcome screen" option, receive an error, account does not have permission fro this function.

    The Administrator account can not be accessed so the PowerUser account can be re-set or deleted. To top if off, when I got there to look at the system, there was a scan disk automatically performed "Fixing" bad sectors on the hard drive.

    I tried the system XP Pro disks for repair, but the message advises re-install the operatng system and I am not sure if this will save the data in PowerUser account (presuming it is not damaged from the scan disk fix).

    Any ideas and/or advice ?
    Scott

  2. #2
    Uranium Lounger
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    Re: User Logon Option (XP Pro)

    Are you able to log on the PowerUser account in Safe Mode ??? If not, I would suggest that before you go any further with repair attempts, you pull the HD from the machine, slave it to another working system and copy the data your friend wants preserved to an external source (HD, DVD, CD, Flash Drive, etc.). Then replace it and work to repair what would seem to be a corrupt profile for the PowerUser.

    This may be related to a HD beginning to fail (scandisk running automatically). One solution may be found here.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  3. #3
    Gold Lounger Rebel's Avatar
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    Re: User Logon Option (XP Pro)

    You should be able to log on to the Administrator Account - see this article or this article .
    John
    A Child's Mind, Once Stretched by Imagination...
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  4. #4
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    Re: User Logon Option (XP Pro)

    No, you can not access the PowerUser account in safe mode.

    Thanks for the Recover a damaged Windows XP user profile link.

    I will try this and see what happens. Thanks for the suggestion.
    Scott

  5. #5
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    Re: User Logon Option (XP Pro)

    Thanks Rebel,

    Good information. The second link How to login as Administrator in Windows XP? seems to hold the most promise. I will check it out and advise later. Otherwise, I will try Doc Watson's idea.
    Scott

  6. #6
    Uranium Lounger
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    Re: User Logon Option (XP Pro)

    Good call John. I forgot about that one. <img src=/S/blush.gif border=0 alt=blush width=15 height=15>
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  7. #7
    4 Star Lounger
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    Re: User Logon Option (XP Pro)

    THANKS ...
    <hr>For XP Professional, press CTRL + ALT + DEL twice at the Welcome Screen and input your Administrator password in the classic logon window that appears.<hr>


    Above suggestion worked like a charm. I was able to use regular disk management utilities to save most of the data associated with this account. Backed up the entire hard drive, THEN delete PowerUser account. Re-Created PowerUser account and restored saved data.

    Still do not know what happened to the account originally, but I now suspect a member of the household "playing" with areas they should not have.

    Password tutorial was presented to owner of computer (password was "FatherDad"). I also had owner put external one touch hard drive on computer fro automatic backups.

    Thanks again ! <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15>
    Scott

  8. #8
    4 Star Lounger
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    Re: User Logon Option (XP Pro)

    Thanks for the suggestions. As it turns out, John's suggestion bore fruit.

    My <post#=716353>post 716353</post#> was my original response to John and what i was able to accomplish.

    Thanks again.
    Scott

  9. #9
    Gold Lounger Rebel's Avatar
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    Re: User Logon Option (XP Pro)

    Great! Glad you were able to resolve the problem, and thanks for posting back.
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

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