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  1. #1
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    Reappering Email Addresses (OE 6)

    My wife is going nuts trying to send a message to a distribution list. Actually if she just enters the Dist list in the TO box, then sends (i.e. puts it in the Outbox) and then clicks on Send/Receive everything goes out OK. However, she has a habit of checking the message first by going to the Outbox and opening up the message. As a consequence, Outlook Express then expands the Dist list showing all the names in the list. BUT it shows not only all the names in the present Dist list but some that have been removed from the list. In other words it seems to be copying names from a previous version of the Dist list. My question is: How do I get rid of the old list of names?

    I've noticed this before in that when entering email addresses in the TO box the auto-complete function shows a list of names including ones that have been deleted. Usuall if I highlight and delete them they no longer show up, but in this Distribution list case they keep coming back.

  2. #2
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    Re: Reappering Email Addresses (OE 6)

    Have the names been deleted explicitly from the distribution list? Other than you might expect, deleting a contact from the address book does *not* remove that contact from distribution lists it was a member of. You have to edit each distribution list and remove the contact there too!

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    Re: Reappering Email Addresses (OE 6)

    Yes, the names have been deleted from the distribution list (but not the address book). Here are the two scenarios:.

    1. Compose a new message and put distribution list name in the TO box. Send the message and everything is OK.

    2. Compose a new message with distribution name as above. With immediate Send turned off, Send the message. It appears in the Outbox waiting to be sent. Open the message in the Outbox and check its contents. The distributioin list name in the TO box goes away and a list of all names in the Distribution list appears ALONG WITH the old names that were deleteted from the Dist list.

    I think this is the result of having the "Auto Complete E-mail Address" option turned on. Somewhere OE stores addresses that have been used previously, and when you enter addresses in the TO box it refers to this list and attempts to complete the address as stored there. I've had this happen in Outlook when I have changed an email address in my contacts list, but when I start typing the name into the TO box up pops a list with the old address still there. I have to select and delete it right there in the Auto Complete list or it will continue to show up. I think OE is doing the same thing with a Dist list. It's picking up the old list from whever Auto Complete stores it. However, even though I delete the old names that appear, They don't stay deleted.

    What I need to know is how to delete the entries stored in the Auto Complete list wherever it resides. Short of that I'm going to turn the Auto Complete option off in my wife's computer before she gets so frustrated she throws the computer out the window!

  4. #4
    Plutonium Lounger
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    Re: Reappering Email Addresses (OE 6)

    I'm sorry, I don't use Outlook Express, I have no idea how the AutoComplete list works.

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    Re: Reappering Email Addresses (OE 6)

    That's OK Hans, I don't think a lot of people understand how auto complete really works including myself.

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    Re: Reappering Email Addresses (OE 6)

    Chuck,
    This MSKB article is for Outlook but it may apply to OE also.
    287623

    OR:
    -------------------------------------
    When you begin typing an address and the list box pops up, just highlight the offending email address and press delete. You must do this with each one you want to delete.
    To locate the file in Windows XP, click Start, Search, select More advanced options, choose All files and folders in the 'Type of file' drop-down list, and check Search hidden files and folders. Type *.nk2 in the 'All or part of the file name' field, and click Search. At its site, Microsoft provides specific instructions for earlier versions of Windows (which require additional steps to find hidden files). Once you've located the file, either delete or rename it.
    HTH
    BOB
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  7. #7
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    Re: Reappering Email Addresses (OE 6)

    Chuck wrote
    <hr>I have to select and delete it right there in the Auto Complete list or it will continue to show up. I think OE is doing the same thing with a Dist list. It's picking up the old list from whever Auto Complete stores it. However, even though I delete the old names that appear, They don't stay deleted.<hr>
    so the method you describe apparently doesn't work.

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    Uranium Lounger viking33's Avatar
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    Re: Reappering Email Addresses (OE 6)

    Yes but it depends on HOW he tried to delete them. Either directly from the choices as they appear OR by deleting individual the .nk2 files.

    "If at first you don't succeed, try the alternative"! <img src=/S/notmyfault.gif border=0 alt=notmyfault width=15 height=15>

    I'm just putting out suggestions here.
    BOB
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  9. #9
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    Re: Reappering Email Addresses (OE 6)

    Fair enough.

    (I don't think Outlook Express uses a .nk2 file, by the way)

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    Re: Reappering Email Addresses (OE 6)

    Actually, we're using Outlook, not Outlook Express. However, the Microsoft advice is to search for files with an .NK2 extension (nickname) and rename it. However, I tried that and came up with a blank. I fixed the problem by reworking the address book entries, but I still wonder where Outlook stores those autocorrect lists.

  11. #11
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    Re: Reappering Email Addresses (OE 6)

    Look in the "Cocuments and Settings'UserName'Application DataMicrosoftOutlook" path for Outlook.NK2

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Reappering Email Addresses (OE 6)

    Hi Dave,

    Would you be surprised to find out that there is no Cocuments and Settings'UserName'Application DataMicrosoftOutlook folder in any of the user folders!.

    I can get to Cocuments and Settings'UserName'Application DataMicrosoft but there is no Oulook folder. There is an Office folder, but it doesn't conaint any .NK2 files.

    It looks like Hans was right -- there are no NK2 files. Not in an Outlook folder or anywhere else on the computer. It must be that the latest versions of Outlook no longer use NK2 files.

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    Re: Reappering Email Addresses (OE 6)

    Outlook 2007 uses a .nk2 file. Unless you've managed to change everything in Outlook, I can't believe there is not an Outlook folder on your system. Are you sure you are using Outlook and not Outlook Express?

    Joe
    Joe

  14. #14
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    Re: Reappering Email Addresses (OE 6)

    Application Data is a hidden folder. You must show hidden files and folders in Windows Explorer to see it. There's a check box in the View tab of Tools | Folder Options in Windows Explorer to show hidden files etc.

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    Re: Reappering Email Addresses (OE 6)

    I'm using Outlook 2003 and my wife uses Outlook 2000. I have hidden files being shown on both. In neither case do I find any NK2 files after performing a search on the entire HD including hidden files. So they are simply not there. I managed to fix the problem within the Contact list itself (actually it was in a distribution group list, so I had to edit it as well as the contact list).

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