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  1. #1
    Bronze Lounger
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    Printer won't print

    Am now using Windows Vista Home Premium with an HP All in One Officejet Pro 7580. Suddenly, nothing will print. Had problem a couple of years ago with HP 6110 and found solution here (of course!): lounger suggested going to C:WINDOWSsystem32spoolPRINTERS and deleting the unprinted docs. This time, the computer won't let me delete them as it keeps saying "the file is in use by another program. Close it and retry." Trouble is, the files are not open anywhere, except, of course, in the print queue from which I can't delete them!

    Does this work differently in Vista? I have turned the printer off and on to no effect.

    Additional Background: printing fine this morning. Problem began after I'd tried to print a graphic email jpg attachment which opened up in Windows Photo Gallery. It would print, but only in black and white, despite my ensuring the print preferences were set to color. After 3 attempts to get it to print in color, I discovered that nothing would print in any program.

  2. #2
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    Re: Printer won't print

    Have you opened the Printer from the Control panel, Printers, then selected the printer in question. There go to Printer, Cancel all Documents.
    You should be able to see all of the prints jobs that are there.
    You might also check to make sure that the printer has NOT been Paused.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
    Uranium Lounger
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    Re: Printer won't print

    If all else fails, you might want to look into a program like Unlocker.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  4. #4
    Bronze Lounger
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    Re: Printer won't print

    <P ID="edit" class=small>(Edited by IreneLinda on 30-Jun-08 17:40. Added results of actions.)</P>Thanks for fast replies! Yes, I did the control panel check first and, just in case, again after reading your message, Dave. Same result - last file won't delete. I'll now try Doc's unblocker program to see it it will do the trick and gret back with resutls.

    RESULTS
    Well, I used the unblocker program and it did clear the spool. Problem is that a document was still in queue from this morning when I checked Printers via Control Panel and nothing will print still while it's there! Now I am really stumped! Any further suggestions?

    Linda

  5. #5
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    Re: Printer won't print

    Try re-booting the PC.

    Joe
    Joe

  6. #6
    Platinum Lounger
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    Re: Printer won't print

    Have you had a look at <post#=717,937>post 717,937</post#> ? It may work for Vista as well
    Jerry

  7. #7
    Bronze Lounger
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    Re: Printer won't print

    Thanks all! I have saved the post Jezza found for future need. Thank you! And I have good news to report: I had been having other challenges with this new laptop and printer so did an uninstall and reinstall last night. It solve the printing problem perfectly and all seems to be working fine this morning. (kind of a major work around but it did solve the problem!)

    As always, appreciate very much the willing support of Woody's loungers!!

    Linda

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