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  1. #1
    Silver Lounger t8ntlikly's Avatar
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    Firewall Problems

    I'm not sure if this should be in the XP forum or here, but I will post here.
    The other day my sister in law called and said that she couldn't connect anymore to her DSL (Qwest). They (my ISP) determined that it was the computer and not their connection.
    The DSL has been in there about a year now w/o any problems. when she called me and told me what they said, I was curious and told her to turn off Zone Alarm and see if she could connect. She could. I didn't want her out there surfing w/o a firewall so I told her turn back on ZA now that she was connected, and she lost her connection. I told her then to turn off ZA again, which she did. I then had her turn on Windows Firewall so that she would at least have something. When she turned that on, again her connection was blocked. I was doing this over the phone. I asked her is she was getting the New Network detected pop up from ZA and she said that she wasn't. The only thing I can think of that I didn't do was to have her delete the connection and make a new one.
    This has not been my month for computers! <img src=/S/bouncenburn.gif border=0 alt=bouncenburn width=31 height=31> Any ideas?
    Thanks John
    Teamwork is essential; it gives the enemy other people to shoot at. (Murphy's War Laws #39)

  2. #2
    Plutonium Lounger
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    Re: Firewall Problems

    There is a known conflict between this week's update KB951748 and the ZoneAlarm firewall. ZoneAlarm has already released a fix - see Workaround to Sudden Loss of Internet Access Problem.

    But KB951748 doesn't conflict with the Windows XP Firewall, as far as I know. Still, it's worth trying the ZA update.

  3. #3
    Silver Lounger t8ntlikly's Avatar
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    Re: Firewall Problems

    Thanks Hans,
    I will have a go at it and post back
    Thanks John
    Teamwork is essential; it gives the enemy other people to shoot at. (Murphy's War Laws #39)

  4. #4
    Silver Lounger t8ntlikly's Avatar
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    Re: Firewall Problems

    Thanks Hans that solved the problem
    Thanks John
    Teamwork is essential; it gives the enemy other people to shoot at. (Murphy's War Laws #39)

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