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  1. #1
    5 Star Lounger
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    Failing to install Windows Update (XP Home Edition (SP2))

    A friend's computer is refusing to install KB948590, a high priority Windows Update. The error code is X80070005 which seems to mean Access Denied.
    Can anyone throw any light on why this is not installing, please? Googling for this error code has very few hits and they are not informative.
    Thanks
    Silverback
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  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: Failing to install Windows Update (XP Home Edition (SP2))

    Absolutely spot on, for which many thanks.
    BUT - there's always a but.
    I've followed the instructions for the fix but the updates are still failing.
    Can you think why this might be, please?
    We are going to try one last throw tomorrow morning by using System Restore to go back a long way and see what that does. But I would like to understand, if it's possible, why MS's solution isn't working.
    Thanks
    Silverback
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    Uranium Lounger
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    Re: Failing to install Windows Update (XP Home Edition (SP2))

    Check out this thread for a possible solution. The problems sound similar.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

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    Re: Failing to install Windows Update (XP Home Edition (SP2))

    Hi Doc, Leif
    Thanks for your efforts but to no effect. BTW, Leif, I don't know Judy over here !
    Tried her fix but still can't get KB948590 to install. We did a restore back to 30th May and built the updates back up until Windows Update says that this is the only one left to go - but it won't install.
    I'm now 250 miles away from the affected PC so this is not going anywhere now.
    I feel totally dejected that these 'fixes' haven't solved the problem. Ain't computers grand?
    Many thanks for your efforts, both.
    Silverback
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  6. #6
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    Re: Failing to install Windows Update (XP Home Edition (SP2))

    You could try installing Download details: Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers. KB 948590 is part of SP-3. If you decide to try this I recommend you rollback once again to May 30th and then make a full backup of the system before starting the service pack install.

    NOTE: much more information about SP-3 at Windows XP Service Packs.

    Joe
    Joe

  7. #7
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    Re: Failing to install Windows Update (XP Home Edition (SP2))

    I had this problem with an update a while back on my Vista machine. It was also a very important update. I tried all the tricks that had been laid out in many websites and none worked. In the end I gave up and just let it try to install everytime I had updates. It failed through about 5 more updates but then it finally worked. I figured Microsoft had fixed the issue in one of the other updates.
    ...

  8. #8
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    Re: Failing to install Windows Update (XP Home Edition (SP2))

    Thanks, Joe.
    I will pass this on to the people involved, but it will be a time before I am in a position to report back. I will update the lounge if they try this out.
    Thanks
    Silverback
    Silverback

  9. #9
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    Re: Failing to install Windows Update (XP Home Edition (SP2))

    Is AVG on any of these machines?
    On some of my machines, MS update gets stuck at an early stage, with some error. Solution is to turn off AVG Free, and include Windows Task Mgr (because some avg process still spoils things.
    Note that one of the computers where this happens is a Macbook Pro, where I have Windows running in Parallels Desktop. There, I simply have to turn the AVG Free off (and don't need to use
    Task Mgr as well. I'm just posting this in case it's relevant. It's just something to try.
    EDIT/ADDENDUM: In at least one case, the error (when AVG was allowed to mess things up) was 0x80072EE2, if that helps. In any case, exiting AVG and killing any AVG processes
    that Win Task Mgr shows remain is a quick, easy thing to try.
    SECOND ADDENDUM: Note: On yet another of my computers, one of the AVG processes refuses to be killed simply from Win Task Mgr, but doesn't interfere. It's avgrsx.exe (resident shield,
    which checks on the files you're actually using), but this doesn't seem to block the MS Updates.

  10. #10
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    Re: Failing to install Windows Update (XP Home Edition (SP2))

    Hi everyone.
    Many thanks to all who have contributed to this posting.
    I can report that Joe's solution has worked (why?!!)
    The people in question did as Joe suggested; the initial download of SP3 failed but they tried again and it downloaded and installed successfully. As Joe says in his posting, since SP3 contains KB948590 the fix must have gone in this time. Very strange behaviour, as the husband's laptop installed 948590 back on 10th April this year.
    Anyway - another set of satisfied customers thanks to Woody's loungers. They send their grateful thanks. <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15>
    BTW Yerubal : AVG is installed on the offending PC but I had tried turning it off and then trying the installation but it failed. I also (with their permission!) tried turning off ZoneAlarm and AVG but that didn't work either. It seemed to be the download that failed, not the install attempt. It downloaded, went into the download verification bit and failed there.
    Thanks
    Silverback
    Silverback

  11. #11
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    Re: Failing to install Windows Update (XP Home Edition (SP2))

    Great resolution. Wonderful! One tiny footnote: In my experience with my little PC menagerie,
    turning off (exiting) AVG was useful, but in one or two cases that was not enough,
    and the task manager showed avg processes that still needed to be eliminated.

  12. #12
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    Re: Failing to install Windows Update (XP Home Edition (SP2))

    I'm very distrustful of Windows update for service packs. The detection mechanism that is used to reduce the download size seems to be the culprit in many cases. So, I've just gotten in the habit of downloading the complete service pack, saving it on a network, and burning it to a CD. That really comes in handy when you have to install on more than one PC or re-install it later.

    Anyway, you're quite welcome. Glad it worked out.

    Joe
    Joe

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