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  1. #1
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    Startup help! (Home)

    Hi, my 1st time posting <img src=/S/hello.gif border=0 alt=hello width=25 height=29> I`ve recently downloaded adobe9, now everytime I turn on my computer, I`m getting acrobat.com window appearing <img src=/S/confused.gif border=0 alt=confused width=15 height=20> Can anyone help me stop this happening? As you can probably guess I`m no whizz but can follow advice/instruction ok <img src=/S/doh.gif border=0 alt=doh width=15 height=15> Any help etc. truly appreciated. Also as a newbie any tips/advice always welcome <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15>

  2. #2
    Uranium Lounger
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    Re: Startup help! (Home)

    Welcome to Woody's Lounge. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    My first suggestion would be to uninstall the program and try reinstalling it. Did you install straight from the internet or did you download the file to your computer and execute the installation process from there ??
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  3. #3
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    Re: Startup help! (Home)

    Hi, thanks for reply. I believe I downloaded from internet; when trying to read a file that needed it! Am I making sense? Should I try your suggestion; uninstall etc..?

  4. #4
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    Re: Startup help! (Home)

    Acrobat.com gets installed with Adobe reader 9.0. It is probably being automatically started. You can use the <img src=/S/free.gif border=0 alt=free width=30 height=15> AutoRuns for Windows to see and manage everything that starts when you boot your system.

    Joe
    Joe

  5. #5
    Uranium Lounger
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    Re: Startup help! (Home)

    Yes, you are being clear about what you did. I am curious what the Adobe screen is that comes up every time you reboot. Is it a splash screen, a folder on your system or are you directed to a web page ?? If it's a web page, let us know that before you continue.

    Since it's a <img src=/S/free.gif border=0 alt=free width=30 height=15> download, the easiest thing to do as a first step will be to uninstall it and then try to download and install it again. But this time, get the download from here. But first, uninstall what you have now.

    To uninstall it go to Start>Control Panel>Add/Remove Programs and select it from the list and click on Remove and follow the prompts.
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  6. #6
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    Re: Startup help! (Home)

    Like Joe says in next post, the acrobat.com window started to appear after adobe9 download, every time I booted-up! (Please excuse me if I use incorrect terminology <img src=/S/sorry.gif border=0 alt=sorry width=15 height=15> ) Anyway I`ve uninstalled & have yet to re-boot...domestic duties called <img src=/S/groan.gif border=0 alt=groan width=16 height=15> ! It is definitely a window opening up, I`m not being connected to internet at the time; so I`m assuming it`s a folder just opening on start-up? I`ll follow your advice about downloading....Many thanks

    Bren

  7. #7
    Uranium Lounger
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    Re: Startup help! (Home)

    OK, I haven't updated to version9, so I was unaware of this new "addition" to the download. Since it is part of the download, I would have advised that you check to see if there is something on the page or in the program options that would allow you to terminate this annoying and intrusive behavior.

    Because I'm not familiar with this program, I'm going to do some research before I comment further.
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  8. #8
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    Re: Startup help! (Home)

    "would allow you to terminate this annoying and intrusive behavior."

    My sentiments exactly <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23>
    Thanks
    Bren

  9. #9
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    Re: Startup help! (Home)

    Hi Joe, will have a look at Autoruns a little later
    Many thanks
    Bren

  10. #10
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    Re: Startup help! (Home)

    Hi Bren,
    In addition to the other posts, you might also want to consider simply uninstalling Acrobat.com. It is not required for the proper functioning of Adobe Reader. As mentioned previously, Acrobat.com is included as another "helpful" addition to the Reader download and installation. I have uninstalled Acrobat.com on three different systems now with absolutely no negative impact.
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

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