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  1. #1
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    Routing causes toolbar to disappear (Word 2000 SR-1)

    We have a document which contains an AutoOpen macro which, among other things, enables a toolbar stored in the document. When opened, this document looks and functions normally. However, when the document is routed using the Routing Slip, the recipients do not see the toolbar.

    Upon further examination, I tested the document by routing it to myself. When I received the document, I unprotected it, and looked in the Organizer - the toolbar was gone! <img src=/S/yikes.gif border=0 alt=yikes width=15 height=15> The macros were still there, but the toolbar was not. Has anyone else experienced this, and if so, can anything be done?
    The postings on this site are my own and do not necessarily represent the position or opinion of WCNOC.

  2. #2
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    Re: Routing causes toolbar to disappear (Word 2000 SR-1)

    Gary,

    I'm not familiar with Routing, but am thinking that the problem may be caused by the toolbar being localized to the document (rather than a template).

    If the document were based on a template, the AutoOpen would be in the template rather than the document, and the toolbar customization would be stored in the template.

    It seems to me that even if Routing is stripping customizations from the document in some way, if the document is subsequently opened by the recipient (who also has the document's template installed), then the document should "see" its template and the toolbar should become available.

    Just conjecture...

    Gary

  3. #3
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    Re: Routing causes toolbar to disappear (Word 2000 SR-1)

    Maybe, but I shouldn't have to do things that way any more. If I sent the document to someone as an attachment in Outlook, it works fine, but if routed, it does not. That's not expected behavior. If the document can contain macros, toolbars and styles, as it can in Word 97 and beyond, then those items should travel with the document as it is mailed, or routed.

    In our old (Word 7.0/95) world that my company lived in prior to the beginning of this month, all our forms were templates (out of necessity) in our EDMS; however, since our EDMS (a 16-bit dinosaur) was incapable of launching "new" documents based on templates, every time a user launched a template, they received a copy of the template. Therefore, we also maintained a set of templates on a shared network server to which all our personnel had read-only access, with a custom File, New macro that allowed them to open new documents based on the templates.

    Now, with the capabilities of Word 2000, we have eliminated the need for the templates on the shared network server, so no more dual storage. Also, since our "templates" could now be saved as documents, users can launch them from the EDMS - as documents. This has been a big help to our forms control people, who only have to worry about one set of forms to update, as well as our users, who can obtain controlled forms from our EDMS, the same way that they obtain other controlled documents.

    So, you can see why we would not want to go back to using templates. In theory at least, a document can do anything a template can do (with the exception of storing AutoText entries). And I don't understand why Routing would strip only the toolbar from a document, yet leave the macros in the same document untouched!
    The postings on this site are my own and do not necessarily represent the position or opinion of WCNOC.

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