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  1. #1
    New Lounger
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    Outlook will run only in Safe Mode (2007)

    My wife has a Acer desktop with Vista that has a problem with Outlook that is about to drive me nuts. when doing a "normal " start, get a screen that says "Microsoft Office Outlook has stopped working". You will then get a message that "The application failed to initialize properly (0x80000003) Click OK to terminate" -
    I've removed the Acer eDataSecurity Management program that is known to cause problems
    I've disabled all the add-ins
    At least now I can get it to run in safe mode.

    Does anyone have some other ideas (Besides the 5 lb sledgehammer one)?

  2. #2
    Plutonium Lounger
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    Re: Outlook will run only in Safe Mode (2007)

    Some things to try:

    1) Locate your Outcmd.dat file. In Windows XP it is located in Cocuments and Settings<username>Application DataMicrosoftOutlook. In Windows Vista I think it is located in C:<username>AppDataRoamingMicrosoftOutlook (I don't have Vista myself).
    When you have located Outcmd.dat, move it to another folder. Then start Outlook to see if the problem has gone. If not, you can move Outcmd.dat back.

    Note: Application Data / AppData is a hidden folder, so you have to show hidden files and folders in Windows Explorer to see it. Select Tools | Folders Options, activate the View tab and tick the check box "Show hidden files and folders".

    2) Create a new e-mail profile in the Mail control panel. See How to create a new e-mail profile in Outlook 2007 and in Outlook 2003.

    3) Open the Add or Remove Programs control panel. Select your Office 2007 version. Click Change, then select the Repair option. This is less radical than a complete uninstall / reinstall.

  3. #3
    Administrator
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    Re: Outlook will run only in Safe Mode (2007)

    You are correct on the location of outcmd.dat on a Vista machine.

    Joe
    Joe

  4. #4
    New Lounger
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    Re: Outlook will run only in Safe Mode (2007)

    Well, tried all of the above- no luck. Any other suggestions? I'm tempted to have my wife call Microsoft and see what they have to say.......... (shudder)

  5. #5
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    Re: Outlook will run only in Safe Mode (2007)

    Did you try an uninstall & reinstall also?

    Joe
    Joe

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