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  1. #1
    Lounger
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    Word Cannot Save DOC Files (Word 2007)

    Word 2007 with Windows XP crashes if Word 97-2003 Document is selected under Save files in this format. Files can only be saved as DOCX, even files that were DOC.

    I have heard that this might be due to problems with the Normal.dotm and the Building Blocks.dotx, and that deleting them will help. Is this true? What else can be done?

    Thanks.
    Jerry

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Word Cannot Save DOC Files (Word 2007)

    I have not heard of this and didn't quickly find any MSKB articles. Perhaps your converter/filter is damaged, or you are adding a new (incompatible) feature into the document somehow. You could try repairing Office.

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