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  1. #1
    3 Star Lounger djmoore's Avatar
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    Expired credentials? (Server 2003 R2)

    I logged into a client's server today to do a random check on their backups. When I logged in I got this message:

    <hr>Windows needs your current credentials to ensure network connectivity.

    Please lock this computer, then unlock it using your most recent password or smart card. To lock your computer, press CTRL+ALT+DELETE, and then press ENTER.<hr>

    I did as requested and the problem seemed to go away. I then checked on the backups (Symantec Backup Exec) and found that they have been failing for the past week and a half due to authentication issues:

    <hr>Completed status: Failed
    Final error: 0xe000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly.
    Final error category: Security Errors
    <hr>

    I mention the backups only as an effect, not a cause - this credentials problem is apparently causing the backups to fail.

    I did a web search on this, but only found a vague reference to an expired Kerberos ticket cache, and that was it.

    I'm at a total loss as to what I can do - any help is welcome and appreciated!
    Have a cookie -

    Don

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  3. #2
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    Re: Expired credentials? (Server 2003 R2)

    Hi Don

    This can be a common error and I have seen it a couple of times at work. You don't mention how you log on but common causes can be

    1) You are logging on to the server using the same user name and password and have changed the password on one of them
    2) You have used "Reconnect at logon"
    3) You are connecting to a VPN

    You could try these fixes

    1)
    a) Start | Run and type GPEDIT.MSC
    Under computer configuration, expand administrative templates | system | logon
    c) Select the "Always wait for the network at computer startup" value. The default state is not configured, Set this to On

    2)
    a) Start | Run and type CMD
    Type net use * /d. This will delete all drive mappings
    c) Type net use servername password /u:domainnameusername to cache the new login credentials
    d) Log off and log on again
    Jerry

  4. #3
    3 Star Lounger djmoore's Avatar
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    Re: Expired credentials? (Server 2003 R2)

    The cause was much simpler than I thought, but I'm to embarassed to mention it here. <img src=/S/stupidme.gif border=0 alt=stupidme width=30 height=30>
    Needless to say, problem solved.
    Have a cookie -

    Don

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