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  1. #1
    Star Lounger
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    Underlines do not print in second printing (Word 2003/SP2)

    We just recently started having trouble printing underlines in Word, but only on the second and subsequent printings. This is only occurring on a few specific printers and they all use different drivers. Here are the steps we use to produce the problem:
    --Open Word
    --Type "This text is underlined."
    --Select the word underlined
    --Click the U button on the formatting toolbar (Format | Font | Underline and Ctrl+U, don't work either)
    --File | Print or use Print button
    --Select File | Print again or use Print button again

    First print-out shows the text: like this: "This text is underlined ." Second print-out show the text like this: "This text is underlined."

    We've tried changing the printer settings, changing Word settings, changing Regional options. The only way I can get the underline to consistently print on these printers is to change the underline color from automatic (or black) to some other color. If it is set to automatic or black, we still have the problem.

    I'm wondering if a recent Windows update/patch or a recent Office/Word patch may be causing the problem. Has anyone seen this problem? Any ideas would be greatly appreciated!
    finalword

  2. #2
    Star Lounger
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    Re: Underlines do not print in second printing (Word 2003/SP2)

    Thanks for the information Stuart. We are unable to move to SP3 at this time. Any other ideas?
    finalword

  3. #3
    Plutonium Lounger
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    Re: Underlines do not print in second printing (Word 2003/SP2)

    It might be worth trying <!profile=Phil Rabichow>Phil Rabichow<!/profile>'s Systematic Approach to Behavioral Problems in Word.

    StuartR

  4. #4
    Plutonium Lounger
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    Re: Underlines do not print in second printing (Word 2003/SP2)

    I tried this from two different PCs, both running Windows XP Profession SP3 and Word 2003 SP3 with up to date patches. Both PCs are connected across the same network to a single HP Photosmart 2610 printer.

    Underlines printed both times from each PC.

    StuartR

  5. #5
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    Re: Underlines do not print in second printing (Word 2003/SP2)

    I've performed these steps and more. I've completely deleted the data and options keys as well as deleted all startup templates, the normal.dot, and uninstalled all other add-ins.
    finalword

  6. #6
    Plutonium Lounger
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    Re: Underlines do not print in second printing (Word 2003/SP2)

    Sorry, I have no idea what this could be - hopefully someone else will be able to offer a suggestion

    StuartR

  7. #7
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    Re: Underlines do not print in second printing (Wo

    I have not experience this, and I'm on an earlier version of Word, but I'm curious to know if the printer settings in Word (Tools...Options...Print tab) are changing for unknown reasons after the first printing. The only two things I have checked, under Print tab, are Background Printing and Drawing Objects. ....J. Till

  8. #8
    Star Lounger
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    Re: Underlines do not print in second printing (Wo

    No. The printing options are not changing between printing the first copy and the other copies.
    finalword

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