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  1. #1
    RenFest
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    Mail Merge has disappeared on Office Reinstall (Office Suite)

    Ok, this one gets a little convoluted, but here's the chain of events. My company needs to do a mail merge to email, but all of our PCs had SR-2 installed. If you've ever done a Mail Merge to email with SR-2, you know it gives you an approval dialog box with each email it generates. Too tedious. In order to try to get back to a more functional configuration, I uninstalled Office and then reinstalled. I got the OBDC error messages and Mail Merge was not listed in the "Tools" menu, nor was it a choice under Customization, so downloaded the latest version of the MDAC packet and installed. Now it reinstalls with no error messages, but when I click on "Tools" on the menu bar, "Mail Merge" is still not an option. I've been to the Toolbar Customization menu, "Mail Merge" is not an option for the "Tools" menu.

    So, I'm thinking perhaps there was a glitch and it did not install. I created a mail merge doc on another PC, opened it on the trouble PC, hoping I'd get the "You're trying to use an uninstalled function, do you wish to install" message. No such luck, it opened it and basically only had problems finding the data source, but because I can't access Mail Merge, I can't fix it.

    Someone please help! Thanks all. <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23>

  2. #2
    5 Star Lounger
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    Re: Mail Merge has disappeared on Office Reinstall (Office Suite)

    When you're customizing your toolbars/menus, MailMerge is a category (left pane), not a function of the Tools toolbar.
    Karen

  3. #3
    New Lounger
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    Re: Mail Merge has disappeared on Office Reinstall (Office Suite)

    I am experiencing the same problem....Mail Merge Helper has disappeared from the Tools option on the menu bar....your answer did not help me too much as I do not know how to go in there and do anything ...Can you give specific directions OR is there another solution.....I have tried to reinstall and it still does not show. I am using Windows ME and Office 2000...(Works suite was included with my software however I only opted to install the Word program from it) I have searched and searched and the only thing I can find is "how to use mail merge helper" not where it is nor how to get it back...... <img src=/S/dizzy.gif border=0 alt=dizzy width=15 height=15> Thanks in advance

  4. #4
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    Re: Mail Merge has disappeared on Office Reinstall (Office Suite)

    RenFest, Kit -- I'm sorry to both of you for the confusion.

    First, my initial reply doesn't assist because one can't take an item from the categories pane of the dialog and drag it. Please forgive my having replied in haste. <img src=/S/blush.gif border=0 alt=blush width=15 height=15>

    Now, what I hope will help both of you. Right click in the toolbar portion of your screen. Select Customize from the bottom of the menu. Select the Toolbars tab, and locate the Menu Bar toolbar and click once to select it. Click the Reset button. You should get a confirmation dialog -- make sure that normal.dot is selected from the drop-down menu and click on OK. That should restore the Mail Merge helper to your Tools menu.
    Karen

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