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  1. #1
    3 Star Lounger
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    Unable to access or download Windows Updates (Vista Ultimate SP1)

    I am unable to access the latest batch of Windows updates using Windows Updates from the Start menu. Error message 8024402C. Have read extensively on the topic and am unble to find a solution.
    When I go to the MS update site to download the files individually, using IE7, I am taken to the download page, then when I click 'download," receive an "Internet Explorer cannot display the web page" error. Nothing has changed within my firewall setting (using Outpost Security Suite Pro) and no new software installed. I use a wireless router-no change in settings. Have tried changing the IE setting to "automatically detect LAN settings," and am not using a proxy. I was able to download and install an update using WU as recently as July 31st, without problems. Nothing has changed on my machine (that I am aware of!) since that date.
    Any suggestions would be most welcome!

  2. #2
    Plutonium Lounger
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    Re: Unable to access or download Windows Updates (Vista Ultimate SP1)

    Have you tried turning off your firewall and antivirus software temporarily, then going to update? Whether it succeeds or not, turn them on immediately afterwards!

    If that doesn't help, you may have to contact Microsoft support.

  3. #3
    3 Star Lounger
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    Re: Unable to access or download Windows Updates (Vista Ultimate SP1)

    Thank you Hans for the quick reply. I did bite the proverbial bullet and turn off Outpost, without success.
    It looks as if MS support is the next step. I assume that this problem is unique to my set-up, as I have read no other reports of this problem.

  4. #4
    3 Star Lounger
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    Re: Unable to access or download Windows Updates (Vista Ultimate SP1)

    Having spent far too many unproductive hours looking for a solution,and being unable to access even WGA (which has always been cooperative) I decided to get back to "real" work. Was surprised to be offered the updates a few moments ago- downloaded and installed with no problems. Perhaps next time I'll exercise patience and not lose many hours trying to solve the insoluble! Still have no idea why I was locked out of WGA, updates via WU or by individual file download for two days. Haven't changed a thing, so can't attribute to success to my intervention.

  5. #5
    Plutonium Lounger
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    Re: Unable to access or download Windows Updates (Vista Ultimate SP1)

    How strange - but I'm glad it's OK now!

  6. #6
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    Re: Unable to access or download Windows Updates (Vista Ultimate SP1)

    Thanks Hans. I wonder at my own ability to be surprised by these quirky behaviours! Their frequency does nothing to lessen the impact.
    Regards
    Dianne

  7. #7
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    Re: Unable to access or download Windows Updates (Vista Ultimate SP1)

    This will happen when files are being downloaded by the "Automatic" mode and then the user tries to do a manual update and WUD gets confused.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  8. #8
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    Re: Unable to access or download Windows Updates (Vista Ultimate SP1)

    Interesting thought,Dave. Would this happen when there was a 24 hour inteval between trying WUD and the attempts at individual file download? Would it prevent my having the ability to use WGA?
    Regards
    Dianne

  9. #9
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    Re: Unable to access or download Windows Updates (Vista Ultimate SP1)

    Could be as you may have had a file hung in the download and WUD could not finish.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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