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  1. #1
    5 Star Lounger
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    Office update fails (Window XP Pro SP2)

    I was notified that 5 updates were available. I selected to install all that were listed:
    1. <LI>KB951548 Excel 2003
      <LI>KB921598 Office 2003
      <LI>KB948988 PowerPoint 2003
      <LI>KB955434 Outlook 2003 junk mail filter
      <LI>KB954464 Word 2003
    All installs failed
    I restated the PC and all failed again

  2. #2
    Uranium Lounger
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    Re: Office update fails (Window XP Pro SP2)

    Have you tried installing them one at a time ??
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  3. #3
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    Re: Office update fails (Window XP Pro SP2)

    I tried one only (KB921598 Office 2003), which I got from the MS Update site and it failed.

  4. #4
    Uranium Lounger
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    Re: Office update fails (Window XP Pro SP2)

    I'm out of ideas. But I suppose you could start here.
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  5. #5
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    Re: Office update fails (Window XP Pro SP2)

    This advice from Microsoft support solved the problem:
    Enable Office Source Engine service
    The issue could occur if the Office Source Engine service startup type is set to "Disabled". However, Windows Installer cannot start this service if this service is disabled. To resolve this issue, follow these steps:
    1. Determine the status of the Office Source Engine service. To do this, follow these steps:

    a. Click "Start", click "Run", type "services.msc" (without the quotation marks), and then click "OK".

    b. In the list of services, double-click "Office Source Engine".

    c. View the option that appears in the "Startup type" list.

    2. If the start type is set to "DISABLED", modify the startup type to a setting of "Manual". To do this, right-click "DISABLED" list, click Properties, General tab. Then select "Manual" in the "Startup type" list, and then click "OK".

  6. #6
    Uranium Lounger
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    Re: Office update fails (Window XP Pro SP2)

    Glad you worked it out Jim. Thanks for posting back with the solution !! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
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