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  1. #1
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    Printing options (Word 2000 SR-1)

    I am having problems getting my documents to print out correctly. I have Word 2000 installed on a PC running Windows 98 SE in a peer to peer network (6 PCs). There is another PC (Win 98 SE) acting as the file and Print server. The printer is a HP 4050 with an extra paper feeder tray (total of 3 trays to choose from). Tray 2 has letterhead and tray 3 has plain paper. Randomly users get their internal documents printing on letterhead instead of plain paper. They select the desired tray from the File>Print>Options menu dialog box.
    Since there are many places to define how the document gets printed, I assume that some other dialog box is overriding the users request. I have tried to figure the hierarchy out but have not been successful. Are there any articles that explain all the different print dialog boxes and their hierarchy.
    The only way that I could reliably get the documents printing from the correct tray is to define an additional printer configured to use letterhead or plain paper rather than specifying the particular tray. In the printer configuration I then configured tray 2 to supply letterhead and tray 3 to supply plain paper. This works but I am still at a lost to understand why I could not specify the tray # directly.
    I have not been able to find much information on this particular theme. Any help would be appreciated.
    Norman

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    Re: Printing options (Word 2000 SR-1)

    Norman, I am not sure whether this will solve your problem, but if you look at each machine, in Word go to Tools Options printing. Near the bottom of the dialog box you can set the default tray. I suggest that you select a tray rather than use the printer default. Then they should only have to change for letter head documents. <img src=/S/hello.gif border=0 alt=hello width=25 height=29>

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Printing options (Word 2000 SR-1)

    Word should first obey the File > Page Setup dialog, which allows you to set tray for each section in the document. If the Page Setup choices are set to Default tray (which is typical), Word consults the settings under Printer properties. If the default is Autoselect, then it is determined by the printer itself. Possibly your misbehaving documents are not set to default tray, so setting the system default in the Options dialog has no effect. Or there might be different settings for different sections in the document.

    Can you rule out the possibility that the printer is running out of paper and just using the next available thing? There used to be a console setting for the printer that locked the trays, but the menus changed in the 4050 and I can't find it in a quick button pushing session. Setting the paper type on the printer might help: if you specify that Tray2 contains letterhead, it is less likely that the printer will substitute that tray for the plain paper in Tray3.

    I started developing a print "shell" to help make life easier in my department, but never finished it. If you're interested in playing with it, please see the attached. The paper-to-tray assignments reflect our configuration; YMMV. Naturally, if you improve it, I'd like to see the new version posted back here.
    Attached Files Attached Files

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Printing options (Word 2000 SR-1)

    I took a closer look at that procedure, and it contains a lot of legacy WordBasic code. It should still run, but might be hard to modify. To demonstrate better how the thing works, use the attached test document. Or should I say, use this document which is attached to that template. You know what I mean.
    Attached Files Attached Files

  5. #5
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    Re: Printing options (Word 2000 SR-1)

    Mike and jscher: Thanks for your comments. Our office is down for the weekend due to painting. I will check things out on Monday.
    jscher, you mentioned the File>Page setup and Printer properties, but there is also the Tools>Options selection. I normally leave "use printer settings" selected, assuming that what ever is configured on the print properties will be the final spec for what is to be done by the printer. Is this thinking correct?
    Are there any publications that explain the interaction between these 3 configuration areas?
    Norman

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