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  1. #1
    3 Star Lounger djmoore's Avatar
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    Problem with Windows sound (XP Pro SP2)

    I have a laptop whose user reported that their sound is gone. When they try to bring up the sound controls from the Systray, they get an error message:

    <hr>SNDVOL32.EXE: The application failed to initialize properly (0xc0000006). Click on OK to terminate the application.<hr>

    The strangest part of this is that they can invoke sound controls from Control Panel, but not from the Systray. Left click or Right click, they get the same error.

    They contacted Dell before calling me, as it is still under warranty, and Dell attempted to reinstall drivers; when that didn't work, they recommended reinstalling Windows.

    I'm trying to do what I can to avoid going to that extreme, but information on the web for this is almost nonexistent. Plenty of leads if the speaker icon is bone, or an error says it wasn't installed, but nothing for this particular error message.

    So far I have tried to expand the SNDVOL32.EXE from the XP reinstallation CD; this didn't help at all.

    Right now I'm scanning for malware - hopefully there will be something there, but I doubt it. I'm afraid I may have to reinstall Windows after all, but at this point I'm willing to entertain any suggestions that may help to avert that monumental task.
    Have a cookie -

    Don

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    Re: Problem with Windows sound (XP Pro SP2)

    the first search I did on this gave this forum thread which seems to have a solution, or have I misunderstood your problem?

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    3 Star Lounger djmoore's Avatar
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    Re: Problem with Windows sound (XP Pro SP2)

    No, the problem is not that the file is missing - it is there, but whenever it is invoked it gives the error message shown in the original post, and there is no sound being generated at all.

    I've overwritten the original executable with a copy pulled from the Windows re-instillation CD, but that did nothing to solve the problem.
    Have a cookie -

    Don

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    Re: Problem with Windows sound (XP Pro SP2)

    Have they tried a System Restore ???
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    3 Star Lounger djmoore's Avatar
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    Re: Problem with Windows sound (XP Pro SP2)

    Yes, Doc - they went back 2 months and it didn't succeed.
    All this was done Friday, and I didn't get there until today (Monday); Also, there may be politics at play in that the user may not have reported the problem immediately - the manager who contacted me isn't sure, and the user is on vacation.
    So, in a nutshell, System Restore didn't do the trick.

    I'm guessing I am looking at a backup & Windows reinstall, aren't I? <img src=/S/sad.gif border=0 alt=sad width=15 height=15>
    Have a cookie -

    Don

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    Re: Problem with Windows sound (XP Pro SP2)

    I'm guessing I am looking at a backup & Windows reinstall, aren't I?

    No, you are not.

    Visit Dell support website http://support.dell.com/support/downloads/...=gen&~ck=gp
    Choose the second option: type your laptop serial number (which is "service tag"), then navigate to your operating system (Windows XP) and the driver you need (Audio).
    Download and save the driver.

    Then open "Add or Remove Programs" Control Panel applet (Start > Run, type APPWIZ.CPL and hit Enter) and navigate to SoundMax on "Currently installed programs" list. Uninstall it. Do not restart your laptop.
    Open Device Manager (Start > Run, type DEVMGMT.MSC and hit Enter), expand "Sound, video and game controllers" and select "SoundMax integrated digital audio". Uninstall it from Action menu. Do not restart your laptop.
    Run (double-click) the audio driver you downloaded (the name of the file loks like R000000.exe). Follow the installation wizard. Reboot your laptop when prompted.

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    Re: Problem with Windows sound (XP Pro SP2)

    I wouldn't get that drastic yet Don. Dell support people read from manuals they are provided and when they can't find an answer there the "default" answer is to reinstall Windows. Easy, but lazy and usually wrong.

    Before you do that, has anyone tried to turn off the System Tray icon, reboot and then turn it back on, reboot again and then try to access the Sound Controls from SysTray ???

    If so, and it didn't work, you could try backing up the SndVol32.exe file on your system to external media (USB thumb drive, etc) and then download the zip file from the forum jaystarter1 pointed you to in <post#=729,463>post 729,463</post#> to your desktop and extract it to the System32 folder. You should get a message telling you the file exists and asked if you want to overwrite it. Say yes. Then try to access your sound controls from the icon in the System Tray. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>
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    3 Star Lounger djmoore's Avatar
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    Re: Problem with Windows sound (XP Pro SP2)

    Lucky me. They are expecting me to fix this today at their office, while waiting for the ISP's tech to come fix their connection. SO I am using my Palm to read these posts & fix the laptop. Talk about a challenge. With no web here can't d/l files. Fingers & toes all crossed!
    Have a cookie -

    Don

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    3 Star Lounger djmoore's Avatar
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    Re: Problem with Windows sound (XP Pro SP2)

    I followed your instructions, kaplinb - but this laptop is using SigmaTel audio; I uninstalled it from Add/Remove Programs, but there is no specific item in Device Manager for SigmaTel.
    There is Audio codecs, but I won't try removing that since it contains numerous codecs, and none named SigmaTel.
    I will bypass the Device Manager step and see if running the driver installation program at this point makes a difference.

    .....................
    That by itself did not eliminate the problem. The driver installation installed a specific SigmaTel item in the Device Manager, so I will now remove that FIRST, then uninstall the program, and then check the registry for any traces of SigmaTel.
    THEN I will try a fresh install - avoidingt a reboot because presumably something will install itself at startup, which I want to avoid.
    Have a cookie -

    Don

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    3 Star Lounger djmoore's Avatar
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    Re: Problem with Windows sound (XP Pro SP2)

    To be more specific about what works and what doesn't - I don't know if it was exactly like this at the start of the problem -

    Left-click on the Systray icon - you get the error message above.

    Right-click on the Systray icon - the options window opens up without any problem.

    However, no sounds are generated when you try to play them under the Sounds tab.
    I've tried everything I can think of, and every variation too. I even tried rebooting and letting Windows assign a driver or codec for the High Definition Audio Bus; but it just sits there whirring away and finding nothing.
    The only thing I can think of that I have NOT tried at this point is reinstalling Windows - and now someone misplaced the Windows reinstallation CD. Sweet. <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23>
    Have a cookie -

    Don

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    3 Star Lounger djmoore's Avatar
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    Re: Problem with Windows sound (XP Pro SP2)

    Well, I ran Windows install - Update, so it would not affect currently installed applications and data. The error message is gone, but still there is no sound.
    My current assumption is that the internal speakers are damaged, or the motherboard is, and the error message was indicative of that in some arcane, unrecognizable way.
    But now, after doing all that, after the Windows reinstall they are telling me that they can't access the internet with the machine.
    It has wireless and an aircard, and they say it will not go out on the web with either one. All it does is just sit on the homepage, and when they type in another address it will open up a separate IE window and do nothing. Just sit there, to the naked eye not even attempting to access the requested webpage - yahoo, google - all the same.
    Everybody is assuming it has everything to do with my reinstalling Windows, including myself - what the heck did i do? Lucky for me I have a 3-day weekend to try to figure it out before I go back on Tuesday, but any ideas are VERY welcome!

    I just hope that for a long time in the future I can look back at this week as being my worst ever. <img src=/S/sigh.gif border=0 alt=sigh width=15 height=15>
    Have a cookie -

    Don

  12. #12
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    Re: Problem with Windows sound (XP Pro SP2)

    Plug in a pair of inexpensive external speakers and see if they work. If your sound is being run through the motherboard, and there is no soundcard, this may not be possible.

    What are you referring to when you say a Windows "install - Update" ??? A repair installation ??
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  13. #13
    3 Star Lounger djmoore's Avatar
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    Re: Problem with Windows sound (XP Pro SP2)

    I have speakers somewhere I can try - I have plenty of time to find them. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    As for the Windows Install - Update, what I meant to indicate was that I used a Dell windows reinstallation CD; it would NOT autorun, and when it gave me the option to install XP, I could choose "new install" or "update", where update would allegedly leave installed applications intact.
    I had expected the laptop to boot with the CD in the drive, but it would not, even after I changed the boot sequence - the CD drive is an external connecting via USB port, and that may or may not have affected the laptop's ability to boot from the CD. I wanted to do a Windows repair, but that can't be done unless you boot from the CD. <img src=/S/mad.gif border=0 alt=mad width=15 height=15>
    Have a cookie -

    Don

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    Re: Problem with Windows sound (XP Pro SP2)

    Most machines can NOT boot to a USB device, let alone a External one.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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