Results 1 to 5 of 5
  1. #1
    Star Lounger
    Join Date
    Oct 2003
    Location
    Vancouver, Washington, USA
    Posts
    88
    Thanks
    0
    Thanked 0 Times in 0 Posts

    'Save As' causes freeze (Outlook 2003 SP3)

    My user opens any email. Selects File>Save As. That opens the Browse window. she clicks on the down icon to expand the browse list and the application freezes. I have to use Task Manager to shut down Outlook. This work around is successful: open My computer and browse to the target folder. Then drag the selected Outlook email (don't open it) to the target folder, and select Copy from the menu. It copies ok and can be opened successfully.

  2. #2
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: 'Save As' causes freeze (Outlook 2003 SP3)

    That drop-down displays mapped drives and various other resources that could "hang" the dialog. Can you replicate the problem using the Save As dialog in IE or in another Office application?

  3. #3
    Star Lounger
    Join Date
    Oct 2003
    Location
    Vancouver, Washington, USA
    Posts
    88
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 'Save As' causes freeze (Outlook 2003 SP3)

    She uses Word as her Outlook editor and the same freeze occurs when trying to use SAve AS and Browse in Word. No other app exhibits this obnoxious behavior

  4. #4
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: 'Save As' causes freeze (Outlook 2003 SP3)

    <P ID="edit" class=small>(Edited by jscher2000 on 26-Aug-08 14:20. )</P>Googling leads to many possible suggested culprits, including: mapped drives (see File Open dialog box in Office appears slowly on a VAX drive (MSKB 831024)) and FTP locations (see OFF2000: Invalid Page Fault in Kernel32.dll Clicking "Look in" in Open Dialog Box (MSKB 245325)).

    Added: This search might help find more targeted results: word hangs "save as" "save in"

  5. #5
    Star Lounger
    Join Date
    Oct 2003
    Location
    Vancouver, Washington, USA
    Posts
    88
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: 'Save As' causes freeze (Outlook 2003 SP3)

    Many thanks. I will nose about in these areas.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •