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  1. #1
    4 Star Lounger
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    Preview pane does not refresh (2000 (sp3))

    Still on the old fashioned stuff here ...

    Outlook 2000 with the preview pane underneath the list of inbox mail. Normally, the preview pane shows the contents of the email that is highlighted in the Inbox. Change which email is highlighted and the display in the preview box changes. That's normal behaviour. So what causes the preview pane to not refresh and show the email that is highlighted above? The preview pane shows one email, and does not change.

    Press f5 to refresh gets the send/receive going and does sometimes refresh the preview pane, but not always.

    Any ideas of what mayhave happened and how to get the refresh happening again?

    Johanna

  2. #2
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    Re: Preview pane does not refresh (2000 (sp3))

    Hmmm .... still looking.

    All article I can find point to issues with Symantec anti virus products which we do not use.

    There are some suggestions to play around with the outcmd.dat file. Has anyone any advice about deleting and allowing a rebuild of that file?

    Johanna

  3. #3
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    Re: Preview pane does not refresh (2000 (sp3))

    Hi Joh,

    I imagine with the content of the last thread you have been doing some detectoring of your own. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    I am trying to dredge through my mind this problem as it seems to ring a bell when we had O2K at work. Off the top of my head , have you

    1) Disabled any add-ins you may have in Outlook
    Tools | Options | Other | Advanced Options | Addin Manager or COMM/Addins and disable

    2) Ensure that the nasty creatures known as Google or Yahoo Toolbars are diabled....those critters still affect Browser based stuff even now

    3) Have you done a Detect and Repair

    4) If so in #3 have you tried to create a new profile?

    and finally

    5) Outcmd.dat does recreate itself, just ensure you have "unhidden" it. I would say repeat #3 and log out on on again.

    and another final, are you using a pst and if so is it reaching its 2 Gb limit?
    Jerry

  4. #4
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    Re: Preview pane does not refresh (2000 (sp3))

    Thanks Jezza for the suggestions.

    I have not had a chance to try them out yet, nor have I been able to get to this forum for a few days.

    I'll post back when I get a result.

    Johanna

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