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  1. #1
    Lounger
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    2007 Won't exit (12.0.6316.5000 SP1)

    Dell Latitude D620 2GB RAM XP SP3 all patches recently reformatted and reinstalled
    NOD32 Antivirus/Comodo email scan shutdown firewall Pro 3.0 series latest Google Desktop, Addins see attached screen shot
    Run on cached mode exchange server (2003) with .pst as archives to help keep size down but still have sizable files due to email volume, multiple attachments, etc.

    At times (Not always) OL 2007 refuses to respond to closing via the X or FILE-EXIT choices. I end up waiting for minutes--- 15 or more with no response or sign of disk activity even. Running Task Manager and/or Process Explorer I see no activity related to OL. Have tried diagnostics, compacting pst's, closing Google Desktop, disabling AV, etc with no luck.

    Open to any input/suggestions. Thanks in advance!
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  2. #2
    Super Moderator jscher2000's Avatar
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    Re: 2007 Won't exit (12.0.6316.5000 SP1)

    Is everything else closed?

    If you logoff Windows, is Windows able to close Outlook normally or do you get the End Task dialog?

  3. #3
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    Re: 2007 Won't exit (12.0.6316.5000 SP1)

    Many Outlook shutdown problems are addin related. Have you tried disabling addins one at a time, running with that one disabled, and seeing what happens?

    Joe
    Joe

  4. #4
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    Re: 2007 Won't exit (12.0.6316.5000 SP1)

    Yes, windows does shutdown if I leave OL open. No error message, just an agonizingly long wait.

  5. #5
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    Re: 2007 Won't exit (12.0.6316.5000 SP1)

    playing with addin options and disabling... the intermittent nature of this makes it take forever as I wait for it to hang. It may take several closes before it acts up, that is the frustration of this sort of behavior.

    In your experience, is it enough to go INACTIVE or must I DISABLE the addin to see the impact? I'm not aware of the behind the scenes differences in those statuses, are you?

    Thanks for your suggestions and input so far... tells me I am on the right track, just have not arrived yet.

  6. #6
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    Re: 2007 Won't exit (12.0.6316.5000 SP1)

    Yes, it is time consuming and frustrating. <img src=/S/yep.gif border=0 alt=yep width=15 height=15>

    I'd recommend disabling the addins that way they won't be even be loaded nor accidentally activated.

    Joe
    Joe

  7. #7
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    Re: 2007 Won't exit (12.0.6316.5000 SP1)

    Thanks again for the input. I'll give it a go. Odd thing is it hasn't balked at closing since I posted to the lounge!

    Maybe Office just missed this place? <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

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