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  1. #1
    smac
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    Really weird throwing blank page on print problem (97 SR2)

    Strange one, handed to me by a colleague.

    We have a test specification document; mainly tablular matter with text. We're printing to a HP 5Si using PCL, and the printer is set to print duplex. The document prints OK, duplex, except for a couple of pages.

    Page 16 prints OK, then the verso side is completely blank; page 17 which should appear verso then prints on the next page, again throwing a completely blank page on the back, before printing resumes normally from 18 and on.

    I checked the various codes. I spotted that there was a hard page break embedded within a heading with a "Keep with next set", i.e. page 17, the problem page, started with a heading. This looked like a good candidate, so I removed the HPge and applied a "Page Break before" to that specific instance of the heading using Format>Paragraph.

    No dice. But here's the weird bit. I decided to check if this was a heading problem, so I cleared the heading style from the heading on page 17; so that the text now ran on from page 16 to page 17 with the heading appearing as normal text. Now if I print it out, the document prints duplex up to page 16, then *all* of the following pages print simplex! I have only checked this with a subset of the pages so far (it's a long doc).

    Anyone encounter this before? The problem appears to be page 17, but I can't spot what!

    I set my View options to show all codes, bookmarks, footers, etc. plus all non-printing characters The headers/footers contain a styleref, but the heading of the level referenced doesn't include anything but text. There are no section breaks.

    Headers/footers are not set to be different left/right, so throwing a blank verso to keep pagination is not the problem, and doesn't explain the whole behaviour.

    Oh yeah, and I saved as an RTF, imported the RTF back into Word as a plain text file, and scanned the RTF around the problem area with no joy. Couldn't spot anything much, although I'm not an RTF expert.

    I can't attach or send the file, I'm afraid; it's commercially sensitive information.

    Cheers,
    SeanM

  2. #2
    3 Star Lounger
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    Re: Really weird throwing blank page on print problem (97 SR2)

    Just a thought ... as you have different odd/even pages, is it possible that you have a section break that begins on an odd page?

  3. #3
    smac
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    Re: Really weird throwing blank page on print problem (97 SR2)

    Sorry if I didn't make it clear; I specifically checked for that.

    The document does _not_ have different odd/even headers set, and there are no Section breaks in the problem area. There was a hard Page break in there.

    Thanks for the suggestion 'though.

  4. #4
    smac
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    Re: Really weird throwing blank page on print problem (97 SR2)

    Yup, I checked by turning on All non-printing characters in Tools>Options>view; I also enabled all of the other view options, such as bookmarks, text borders, etc., so I could see if it was a text area problem.

    This is where I spotted that the first character of a heading with a keep with next style was actually a hard page break; editing this did Not fix the problem.

    Plus I also saved as RTF and read through the raw RTF looking for problems, but to no avail (it showed me nothing that I couldn't spot with the Show All non-printing characters set).

  5. #5
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    Re: Really weird throwing blank page on print problem (97 SR2)

    This is where having the 'non-printing' charactors turned on, one will be able to SEE what is happening, thase extra "enter' keys and page breaks will get you every time.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  6. #6
    C2Ranches
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    Re: Really weird throwing blank page on print problem (97 SR2)

    I am having the same problem with a doc. It prints fine on one printer and on another throws and extra page in.

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    Re: Really weird throwing blank page on print problem (97 SR2)

    You did not say where the 'extra' page is at, the beginning or end of the print job?

    Do you have "Separator page" turned "On" on on printer and not the other?

    What is different about these two printers?

    Are you printing close to the edge of the paper? Some printers have a larger 'No print zone' than others do. which can change the formatting.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  8. #8
    C2Ranches
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    Re: Really weird throwing blank page on print problem (97 SR2)

    This document has a title page, then a blank page, then and introduction, then a blank page (this is were the extra page is inserted so that it comes out with 2 blank pages), then 26 pages of information.

    Separator page is not turned on on any of the printers.

    The printer that works fine is an HP laser jet 5si, and the printer that inserts the extra page is a textronic phaser 800 DX.

    Margins through out the document are 1"

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    Re: Really weird throwing blank page on print problem (97 SR2)

    Are all the lines of the first 2 printed pages printed the out the same? If not what is different?
    This two samples are printed from the same computer?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Really weird throwing blank page on print problem (97 SR2)

    Is it safe to assume you have the same problem in print preview AFTER you have selected the problem printer?

  11. #11
    Super Moderator jscher2000's Avatar
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    Re: Really weird throwing blank page on print problem (97 SR2)

    Check the section breaks (assuming they are section breaks) to see if you have odd page breaks where the blank pages come out. If this was intended to print duplex, that would have made the first two pages print one-sided.

  12. #12
    smac
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    Re: Really weird throwing blank page on print problem (97 SR2)

    Nope, it's not safe to assume... <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    I didn't mention it in my original post, but I had checked the page preview, in 2-page view mode, and the extra pages didn't appear.

  13. #13
    C2Ranches
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    Re: Really weird throwing blank page on print problem (97 SR2)

    They are printed from the same computer. And yes the first pages are the same on both printers.

  14. #14
    C2Ranches
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    Re: Really weird throwing blank page on print problem (97 SR2)

    Have checked all the section and page breaks and they look fine. Depending on which printer is picked, in print preview they show up just like they print.

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