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  1. #1
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    Menu Item Duplicates (Word 2000 SR-1)

    I've recently installed SR-1 versions of Excel and Powerpoint from my Office 2000 SR-1 CD. My Word version was the original 2000 (no SRs) which I had upgraded from Word 99 which came with my Dell. When I installed the other Office programs it created duplicate menu items in the Tools menu of Word. Now I have 3 items which say "WOPR Placebar Customizer" on the Tools menu in Word only. The other Office programs are fine, it's just happening in Word. I uninstalled Word then reinstalled from the Office 2000 SR-1 CD but the problem remains. I've tried everything, even searching the registry for the problem. Any ideas on eliminating this? My original install of WOPR was from the CD which came with the Que book by Woody. I'm afraid if I uninstall it from the Add/Remove applet I'll mess up everything. I might just have to live with the duplicates. BTW, there is nothing in the Word "Startup" folder pertaining to WOPR.

    TIA

  2. #2
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    Re: Menu Item Duplicates (Word 2000 SR-1)

    There are two possible Startup areas to check for files - one is Program Files | Microsoft Office | Office | Start Up AND Windows | Application Data | Microsoft | Word | Start Up. Prior versions of Word used the first path location, Word 2000 uses the latter. You'll want to make sure that you don't have an identical template in both those locations or you will experience the dual menuing problem you've described.

  3. #3
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    Re: Menu Item Duplicates (Word 2000 SR-1)

    Thanks but I've already taken all files except Normal.dot out of the Windows | Application Data | Microsoft | Word | Start Up folder. Still the same.

    I've compared the registry keys at . . .HKEY_USERS.DEFAULTSoftwareMicrosoftOfficeWordAddi nsWOPRPlaceBarCustomizer_MSOUVP.WdConnect with the Excel registry key at . . .HKEY_USERS.DEFAULTSoftwareMicrosoftOfficeExcelAdd insWOPRPlaceBarCustomizer_MSOUVP.XlConnect to see if the settings are the same. They *are* the same in all the other office progs.

    Also, Tools-Customize-Commands tab in Word doesn't list the WOPR menu item at all. I'm stumped.

  4. #4
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    Re: Menu Item Duplicates (Word 2000 SR-1)

    Haste not to condemn thyself O nobel Word Witch, for you were right! Your suggestion led me to try removing Normal.dot from both locations then start Word. VIOLA! Problem solved - but how??? I then searched C: drive for "Normal.dot" to find an exact duplicate hiding in . .

    C:WINDOWSApplication DataMicrosoftTemplatesNormal.dot

    Now, should I move that copy to a more "normal" location? If so, what would you recommend? Choose one but only one to recommend.

    1.- C:Program FilesMicrosoft OfficeOfficeStartup
    2.- C:WINDOWSApplication DataMicrosoftTemplates
    3.- C:WINDOWSApplication DataMicrosoftWordSTARTUP

    Thanks for the idea!

  5. #5
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    Re: Menu Item Duplicates (Word 2000 SR-1)

    Sorry, I guess I didn't word my message well enough to make sense. You indicated that you upgraded from an earlier version of Word, therefore your prior version used the other start up location rather than the one you have been checking. My suggestion was to check the other location to make certain that it didn't hold anything that was confusing Word - in fact, that folder should be wiped clean. This has been a problem folder for us on upgraded versions of Word and so I thought it might be the source of your problem as well. However, even with this clarification, it sounds like your problem is something other than duplicate templates and I am at a loss of what to offer you now.

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    Re: Menu Item Duplicates (Word 2000 SR-1)

    Choice #3 is the place Word 2000 naturally stores its normal.dot . All other normal.dot files should be removed from your machine and purged. Glad this helped you fix your problem since it is a simple fix - much more so than having to go after the registry! (creepy shivers)
    P.S. This fixed your problem because Word can only receive instructions from one normal.dot or it will go bananas as you described. Because your version of Word was an upgrade, there is "hang over" left from the earlier version and so Word on your machine is looking at both the old version's StartUp folder location and the Word2000 StartUp folder location. You will always want to use the #3 location for StartUp templates.

  7. #7
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    Re: Menu Item Duplicates (Word 2000 SR-1)

    In this case I have to second-guess WW's usually excellent guidance:

    Normal.dot should not be stored in a startup directory - it should be stored in a "user templates" directory, which can vary depending on whether you are on a network or working locally - in any case choice #2 is probably closer to what you need.

    See this post by BAM for more info on Normal.dot locations in Word 2000.

    Gary

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    Re: Menu Item Duplicates (Word 2000 SR-1)

    Ahhhh, the plot thickens. After I posted my thanks to Word witch yesterday I decided to move Normal.dot from the "Templates" folder to the "Startup" folder in the "Windows" location where all my other startup items reside. I carefully purged all other copies of Normal.dot. When I started Word I had duplicate WOPR menu items again so I searched my HDD for Normal.dot and found that Word had recreated Normal.dot in the Templates directory thus loading 2 copies of Normal.dot. No problem, I thought, I'll just change the "Location" setting for Normal.dot in Tools-Options. So after changing the location setting and "re-booting" Word I found that it ignored the new location setting(Windowsapplicationetc . . .) and recreated another Normal.dot in the "Templates" folder. At present, I will just leave the file in the "Templates" location and be happy this problem is solved.

  9. #9
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    Re: Menu Item Duplicates (Word 2000 SR-1)

    BLUSH! <img src=/S/blush.gif border=0 alt=blush width=15 height=15> BLUSH! <img src=/S/blush.gif border=0 alt=blush width=15 height=15> BLUSH! <img src=/S/blush.gif border=0 alt=blush width=15 height=15> EEEEGADDDS! You're absolutely right regarding where the Normal.dot goes - NOT in the StartUp directory. Please forgive me this embarrassing error. I've been running on little sleep and I think my common sense has evaporated down a black hole! <img src=/S/blackhole.gif border=0 alt=blackhole width=15 height=15> Glad he got the duplicate problem resolved though - <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

  10. #10
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    Re: Menu Item Duplicates (Word 2000 SR-1)

    W.W.,

    Don't lose any more sleep over it! - we still love you! <img src=/S/kiss.gif border=0 alt=kiss width=15 height=15> <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>

    Gary

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