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  1. #1
    3 Star Lounger
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    Dvd drive not working on laptop

    I bought Garbette a laptop several months ago and it's already taken two trips back to the manufacturer - on because the keyboard, mouse, and dvd drive failed. Second time for hard drive failure. The other day, our tazmanian devil dog accidentally tripped over the power cord and the laptop fell to the carpeted slab-free floor. Although it fell on its side opposite of the dvd drive, the dvd drive failed again. Of course, as usual, the laptop hasn't been backed up since the last time we had a problem, but I think if we can do something with our external hard drive or her thumb drive.

    My question is this - do you think it's a crappy motherboard, as I am thinking, or do we need to request a new laptop? I understand how "delicate" laptops are, but seriously, I've dropped my work one in the past without having it "fritz" out. And with Garbette soon to join the wonderful world 'o college, you can see that we'd like this thing to settle down.

    Any suggestions?
    Carpy Diem, it's .

  2. #2
    Administrator
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    Re: Dvd drive not working on laptop

    I'd talk to a manager from wherever you purchased the PC. After explaining that this is the third time in less than 6 months (plus all the gory details), express your extreme displeasure with the quality of their hardware. Tell them you want the PC replaced. You can't be confident that anything will last in the one you got stuck with.

    Joe
    Joe

  3. #3
    Plutonium Lounger
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    Re: Dvd drive not working on laptop

    I have seen laptops survive drops from surprising heights, and I have also seen a laptop fail when dropped just 2 cm.

    I guess it's just a matter of how lucky you are on the particular day!

    StuartR

  4. #4
    Uranium Lounger
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    Re: Dvd drive not working on laptop

    I'm with Joe. Take it back and explain your situation with the repairs and lack of confidence with the unit and request a replacement.
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  5. #5
    3 Star Lounger
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    Re: Dvd drive not working on laptop

    We'll try, but we sure wish we had a few of you guys along for support. Since it's on warranty, it gets a trip back to the manufacturer and a two week wait. So who to blame? Not the store where we got it from, darn it.

    I will report back with the results. Probably not this weekend, but maybe next weekend, providing it doesn't <img src=/S/snow.gif border=0 alt=snow width=32 height=32>
    Carpy Diem, it&#39;s .

  6. #6
    3 Star Lounger
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    Re: Dvd drive not working on laptop

    An update. Garbette adamantly refuses to get a replacement laptop so I told her we would wander into the store with it one of these days, when she has a spare 2 weeks to wait for the manufacturer to fix it.

    I had to laugh this morning - Garbette left the laptop plugged into the outlet all night and it looks like kitty dearest took a nip at the cord. Now I have to find my electrician's tape so it doesn't short out the whole thing. Just two more things to worry about - dead battery/laptop short-out and Garbette's, um, carbon footprint.
    Carpy Diem, it&#39;s .

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