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  1. #1
    Lounger
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    Send To Mail Recipient Hangs (XP SP3)

    When I right click on a file and choose “Send to Mail Recipient,” nothing happens. No new mail message opens. If I look at Task Manager, I can see Outlook.exe has started under Processes, but it’s hung up and won’t start. I’m running XP SP3 and Outlook 2007 as the default mail program. Otherwise, Outlook works fine, and all the other “Send To” choices work fine as well. I've run the Office Diagnostics and reinstalled Outlook and run "regsvr32 sendmail.dll" from the command prompt, but no improvement. Any suggestions would be greatly appreciated.

  2. #2
    Lounger
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    Forgot to mention

    Forgot to mention one important clue: it DOES work if I have Outlook open before I click on Send To Mail Recipient. It then opens a new message with a shortcut to the file inside.

  3. #3
    Uranium Lounger
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    Re: Forgot to mention

    Did it EVER work when Outlook was not open ???
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  4. #4
    Uranium Lounger
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    Re: Send To Mail Recipient Hangs (XP SP3)

    From here.....

    "In Outlook, on the Tools menu, click Options, and you should see the Reconfigure Mail Support button on the Mail Services tab."
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  5. #5
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    Re: Send To Mail Recipient Hangs (XP SP3)

    Yes, it did use to. I tried to follow you "Reconfigure" recommendation, but: 1) I'm using Outlook 2007 (which doesn't have the Reconfig button), and those instructions seem to be for Outlook 2000, and 2) to follow the site you recommended, I'd have to join Experts Exchange. Nevertheless, I've checked my OE2007 settings (via Tools/Account Settings) and all seems fine, a POP/SMTP default account. And it all works fine, except for this pesky "Send To Mail Recipient."

  6. #6
    Plutonium Lounger
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    Re: Send To Mail Recipient Hangs (XP SP3)

    Strange question: do you have Apple Mobile Device Support installed (it comes with iTunes)? If so, try uninstalling it.

  7. #7
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    Re: Send To Mail Recipient Hangs (XP SP3)

    Wow, "strange" but true! I removed Apple Mobile Device Support and "Send to Mail Recipient" works again as it's supposed to. But here's the dilemna: I like my iPod and it won't sync without the Apple program now. Is this an "either or" situation or do you have another incredible idea?

  8. #8
    Plutonium Lounger
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    Re: Send To Mail Recipient Hangs (XP SP3)

    Until Apple comes up with a solution, you'll have to remember to start Outlook before using "Send to mail recipient".

  9. #9
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    Re: Send To Mail Recipient Hangs (XP SP3)

    Will do. Hey, thanks so much for the help. This place is the best!

  10. #10
    Uranium Lounger
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    Re: Send To Mail Recipient Hangs (XP SP3)

    Take a look here.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  11. #11
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    Re: Send To Mail Recipient Hangs (XP SP3)

    Pretty interesting, but not for me just now. Frankly, I'm not that unhappy with iTunes--I mostly listen to free podcasts--although I wouldn't buy music from Apple because of the limited rights policy. And it's not like I can't work about this annoying little "Send To" issue. I'll stick with my iTunes for now. But thanks again for your excellent help and advice!

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