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  1. #1
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    Case changes unwanted (Outlook XP Dutch)

    Good morning,

    Can anybody help me with the following problem?

    When some of our employees sent messages to eachother, their lettercase changes while sending. This means:
    They type a message without changing casesizes, sent the message to another (as well intern as extern users).
    When the addressed person opens the message, they see the messages which have sentences which have been random divided in case 10 and 12.
    We use a standard of Arial 10, but it changes to 12 without asking.

    Does anybody have a clue why this happens?

    Many thanks in advance!
    Daphne <img src=/S/compute.gif border=0 alt=compute width=40 height=20>

  2. #2
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    Re: Case changes unwanted (Outlook XP Dutch)

    I don't have access to Office XP but in subsequent versions you have control over the fonts at Tools | Options | Mail Format | Fonts. You can have a different font & point size set there.

    Joe
    Joe

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    Re: Case changes unwanted (Outlook XP Dutch)

    That doesn't work. If you change the fonts in there, initially it looks like everything's going as planned, but after sending you see a different sized paragraph.
    I think I have to change the mail.oft, but I can't get my pc to accept that, why I don't know.

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    Re: Case changes unwanted (Outlook XP Dutch)

    Do you use Word as your e-mail editor? Are the e-mails in question HTML? Is this a 'locked down' installation at work? If this just started happening what has changed recently (i.e, new software, udpated software)?

    Joe
    Joe

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    Re: Case changes unwanted (Outlook XP Dutch)

    Do you use Word as your e-mail editor?
    - No, we don't (I prefer to not activate this option)

    Are the e-mails in question HTML?
    - Ehm, I don't understand this question exactly? Do you mean that at the tab E-mailformat we've chosen HTML?

    Is this a 'locked down' installation at work? If this just started happening what has changed recently (i.e, new software, udpated software)?
    - Locked down as in images? (My english isn't that good). It's not just happening recently, it's been going on for quite some time.

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    Re: Case changes unwanted (Outlook XP Dutch)

    Sorry for being unclear. Let me try again.

    Yes, is the format of the e-mail message HTML or plain text?

    "Locked down" as in some businesses setup standard PCs and do not allow changes by the user. Almost all is controlled by IT staff.

    Joe
    Joe

  7. #7
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    Re: Case changes unwanted (Outlook XP Dutch)

    Yes, I have seen this. It is one of the infuriating aspects of Outlook 2002-2003's HTML editor.

    Here's is my occasional nightmare: my reply often uses a different font face and size (e.g., Courier New 10pt) than the original message (e.g., Arial 12pt). Seemingly randomly, but especially if anything is copied and pasted around in the reply portion, Outlook will randomly upsize the font for one paragraph of the reply. It makes me look like an idiot whenever this happens, or that I think special emphasis is due for that paragraph (which rarely is the case).

    However, I didn't think it could happen internally with a standard set-up. I assumed you could avoid the problem if you have agreement between the original sender's preferred font face and size, and the font face and size used in the reply. Perhaps, though, people are using individual choices of stationery?

    One thing I find is that if I save and close the message and then re-open it from the Drafts folder, I may catch an enlarged-text paragraph before it goes out. Otherwise, it only appears when I open the message from the Sent Items folder. This is rarely practical, but if I have done a lot of copy and paste, I will take the precaution. Another useful precaution is to re-apply your Normal style to the entire reply (Format>Style>Normal). This doesn't always fix the problem, but it is pretty quick.

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