Results 1 to 5 of 5
  1. #1
    Bronze Lounger
    Join Date
    Feb 2001
    Location
    Escondido, California, USA
    Posts
    1,458
    Thanks
    0
    Thanked 1 Time in 1 Post

    flash drive not recognized (XP SP2)

    I'm trying to help a senior lady who has a new Dell Notebook 16000. It fails to recognize a flash drive when I plug it in. Any idea what's going on here? It's the first time I ever ran into that problem.

  2. #2
    Silver Lounger
    Join Date
    Oct 2002
    Posts
    1,993
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: flash drive not recognized (XP SP2)

    What do you see in the Device Manager?

    And I'm sure someone would suggest to take a look in Disk Management to see if it shows up there (but not in the explorer shell somehow).

    But I would start with the basic, DM to see if there are any problems with USB. Also check with another flash memory, an USB mouse etc. to see if the port & drivers are working.

    Any news on the <!post=missing menu,741776>missing menu<!/post>? <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  3. #3
    Bronze Lounger
    Join Date
    Feb 2001
    Location
    Escondido, California, USA
    Posts
    1,458
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: flash drive not recognized (XP SP2)

    Thanks for the prompt reply. I haven't been able to get back to the problem as it lies with an elderly lady that I'm helping with her computer. As soon as I can schedule another visit I'll report the results -- perhaps later today. I did look briefly at the device manager and the USB devices looked OK. However, I was dealing with so many other problems at the time I didn't have the luxury of probing further. At least I finally got her wireless internet connection set up and put it in a secure mode along with installing anti-virus and anti-malware software.

    I have the same situation with another senior lady regarding the missing right-click menu. Both ladies are up in their 80's

    I'm a retired electronics engineer and spend much of my time teaching and helping senior citizens with their computers. It certainly keeps me busy and out of trouble!

  4. #4
    Silver Lounger
    Join Date
    Oct 2002
    Posts
    1,993
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: flash drive not recognized (XP SP2)

    Hello Chuck,
    It sure seems like you are busy <img src=/S/smile.gif border=0 alt=smile width=15 height=15>, and I have seen mentioned before that you help other (and in some cases really senior users); it for sure is nice of you to do that! I also understand that if there are several problems one has to deal with them separately depending on what is most important.

    I assume you have done general tests like restarts etc.

    When you have time; if it seems OK in Device Manager and simple things like an USB mouse work, it could be good to take a look in Disk Management to see if it is there, and if so, it could be a drive letter mix-up, i.e. the USB flash drive is trying to use a letter already used by another device (partition, drive, network drive etc.). It can get this way depending on how Windows enumerates devices, it seems.

    If you feel confident trying and like, you could also first take a look at my <!post=post how to use the DM to find non present devices,475091>post how to use the DM to find non present devices<!/post>, before testing the rename drive letter procedure. This is a way to find a device not connected, and possibly update it, remove it to start over, or just look at what Windows knows about your devices.

    In this case, with the DM, you start the PC without the USB flash connected and you do not connect it, you can then use the parameter from that post to look in the DM if the USB memory is found as a non present device (since it isn't connected), the icon will be "dim" (see screen shot), and the name depends on the brand, could be "generic" also. You could then test, if you like, to remove it; no problem should follow, it would only mean that Windows would have to try to recognize it as if the first time when one connects the device.

    If that doesn't work, or you skip that step, move on to drive letter change. It could also very well be that if that DM trick works, the problem would come back another day (another boot <img src=/S/smile.gif border=0 alt=smile width=15 height=15>), due to what is connected and what Windows has to enumerate.

    To change to another drive letter on the flash device, when the flash is plugged in: In Disk management, right-click on the flash device, select "Change drive letter and paths", change it to something not in use.

    Disk management is found here:
    Right-click on My Computer, select Manage, under "Storage" select "Disk management".
    Or
    Control Panel | Administrative Tools | Computer Management | Storage | Disk Management.
    Attached Images Attached Images

  5. #5
    Bronze Lounger
    Join Date
    Feb 2001
    Location
    Escondido, California, USA
    Posts
    1,458
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: flash drive not recognized (XP SP2)

    Thanks for all the suggestions. Unfortunately during my last visit to the lady in question I was so busy with other problems that I ran out of time and didn't get the opportunity to check out the USB drives. I know that her USB ports work because her mouse and printer are connected that way. The next time I visit I'll checkout the problem with the flash drives. I'll report back on what I find out.

    I really appreciate all the wonderful help provided by members of this board. You all have been a lifesaver many times over.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •