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  1. #1
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    Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    I avoided Vista as long as possible, but Vista Home Premium 64-bit SP1 came with my new laptop. It has been a rather frustrating experience. I'll share the hardware specs below, but problem I'm experiencing is frequent and lengthy unresponsiveness. I'll ask some program to do something simple -- like save a file -- and the program will go comatose ("Not Responding") for sometimes up to two minutes. Then it will finally complete its task as though nothing was ever wrong. A similar problem is in launching programs. Sometimes programs will load quickly. Other times the request to launch a program will take up to nine minutes to complete -- so long that sometimes I forget I even asked the program to load.

    Norton Internet Suite 2009 (and NIS 2008 before it, since that came installed on the machine) has never reported a problem. Both Spybot Search and Destroy and AdAware are run regularly every Friday, and they've never found any more than an occasional unwanted cookie. HP tech support remotely looked over my startup programs with me and we didn't find anything unusual (just programs like Memeo, Skype, etc.).

    Hardware: HP Pavilion dv7-1020us laptop

    Core 2 Duo P8400 2.26 Ghz
    4 Gb RAM
    nVidia GeForce 9600M GT
    512 Mb VRAM
    Dual 320 Gb HDDs -- plenty of room left on both

    I can provide other hardware data if someone thinks it might be relevant.

    Normal programs I have running are Firefox (latest version), Office 2007 (usually Word and Excel and Outlook). Secunia always confirms that all my software versions are the latest. SpinRite reports no HDD problems. MemTest says the memory is clean. What am I not seeing here? Thanks in advance for any suggestions.

  2. #2
    Silver Lounger
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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    You probably won't like this BUT... I'd get rid of Norton NIS to start with and see if that helps. Norton is well documented to cause slow downs and other aberrant behavior. An installed program that is not compatible with a 64-bit operating system will also cause problems... got any of those that you know of? Do you perhaps have "TeaTimer" enabled in Spybot S&D? If so... disable it and see if that helps.

    Have you opened Task Manager and looked at "Processes" to see if anything is using an unusual amount of CPU or Memory? (click on the column headings to sort them as needed).

    I'm sure others here will have some additional ideas. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    Jeff
    simul iustus et peccator

  3. #3
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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    Dear Jeff,

    Thanks for the quick reply. Let me reply to your points (but not necessarily in order):

    1) No, I don't run Spybot S&D's Tea Timer. I once installed it on a friend's machine by accident, and I had to jump through too many hoops to get it uninstalled.

    2) I don't know of any program that isn't compatible with 64-bit Vista -- but how would I know for certain? I assume Office 2007 is good, and I haven't heard anything negative in this regard about Firefox. Those I always keep running -- several windows' worth of Office (Word, Excel, and Outlook, including several windows of Outlook -- mail, contacts, appointments). I know I have the 64-bit version of Memeo. Other programs I use frequently (but don't have open 24/7) include: Adobe Acrobat Pro 9.0, Audacity 1.3.5, Gimp 2.6.3, Filezilla 3.1.5.1, and Notepad++ 5.1. There are others, but they are used rather infrequently. All program and OS patches are and have been kept up to date.

    3) I left the Norton camp for several years, then a little over a year ago, Norton 360 v.1 got good reviews and seemed to run pretty well when installed on XP Pro. But with that subscription running out, I had read good things about NIS 2009, which is why I settled on that for this machine. However, I'd be happy to try something else if I knew it had a clean track record with Vista 64-bit. (I'm not married to Norton; and besides, I'm desperate to find a cure.) Any suggested alternatives here? I'd rather not operate unprotected, all the more so because I'm traveling for the next few days, so I can't always be certain of my digital environment.

  4. #4
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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    Is the notebook normally on a network (i.e. LAN at work or home network)? If you have e-mail scanning turned on in Norton NIS try turning it off. It seems as though e-mail scanning in every security product is problematic. When you get back be sure to run Task Manager to check for any process that may be the culprit.

    Joe
    Joe

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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    joeperez has a good recommendation re: checking the e-mail scanning in Norton NIS, although this is not a problem in every antivirus program, e.g,. Kaspersky AV. <img src=/S/grin.gif border=0 alt=grin width=15 height=15> And, Joe also recommends that which I too recommended to you, re: opening Task Manager and see if there is a program(s) that is using an unusual amount of CPU and/or Memory. My first guess is still that this is software related since you have a new system on a laptop with 4 gigs of RAM.

    Keep at it and more than likely you will find the cause.
    Jeff
    simul iustus et peccator

  6. #6
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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    In answer to Joe's questions:

    1) Yes, the notebook is always on a home network, usually hardwired, but sometimes wireless.

    2) RE: turning off NIS e-mail scanning in NIS 2009. My options are all under Settings | Internet Settings | Email Scan. There, "Configure" brings up a dialog box for Email Scanning. I can turn off "Scan incoming" and "Scan outgoing" separately. Should I just do incoming? Or both?

    3) I'll keep Task Manager up permanently for the time being, so I can have a better shot at Alt-Tabbing to it when things get nutty. Should have thought of that before.

    4) My comment wasn't clear. The laptop is with me on the trip, so there'll be no problems experimenting with it.

    Thanks.

  7. #7
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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    1.) Do you have network devices defined that are not available when you have the slow down (i.e. printer turned off, shared folder on another PC not available, network disk)?
    2.) I'd disable both incoming and outgoing scan.
    3.) Great.
    4.) Is away from your home network where you notice the problem the most?

    Joe
    Joe

  8. #8
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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    Jeff, it's rare that anything taxes the processors on this thing. I think I've only heard the fans kick in at a higher speed once or twice in 10 weeks of ownership. But as you can see in my reply to Joe, I'll keep Task Manager running while booted, just to keep it handy. And once I hear back on whether Joe thinks I ought to turn off scanning for both outbound and inbound, I'll follow his suggestions. (In the meantime, I've turned off inbound scanning for the rest of the day.)

    I'll go back to a previous question -- is there a list of software (in)compatible with Vista HP 64-bit? I've gone through the list at http://www.iexbeta.com/wiki/index.php/Wind...ly_Incompatible and only found one program -- Filezilla -- on the list. Strangely, it appears on the "Works" list and on the "Heavy Problems/Currently Incompatible" list. Filezilla IS one of the programs that sometimes takes a long time to load, but once loaded it performs very well.

  9. #9
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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    Joe, in response to your questions:

    <hr>4.) Is away from your home network where you notice the problem the most?<hr>
    No, the slowdowns happen both at home and away games. I answered this first because it probably affects the conclusions drawn from the answer to question 1.

    <hr>1.) Do you have network devices defined that are not available when you have the slow down (i.e. printer turned off, shared folder on another PC not available, network disk)?<hr>
    Yes, sometimes. But the problems happen even if all resources are available. And they happen "away" when I'm completely off the network.

    <hr>2.) I'd disable both incoming and outgoing scan.<hr>
    Done.

  10. #10
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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    Joe,

    I thought I'd just give a next-day report. I've had a good day with this machine (knock on wood), but perhaps for a different Norton-related reason.

    When I turned off e-mail scanning in Norton, I decided I'd leave the settings at OFF as you suggested -- but only "until next reboot," then let it run the rest of the day. I also made one other change. I haven't fiddled with the Norton defaults, so I assume that what I found -- Settings --> Computer Settings --> Real Time Protection --> Auto Protect --> Early Load OFF is a default (even though the other settings in that section were ON). Norton Help says of this Early Load setting:

    <hr>Starts Auto-Protect when you start your computer

    You should turn on this option for maximum protection.
    <hr>

    I flipped this ON, figuring I could come back in and change it if it fouled things up.

    Well, after power-down for the evening and this morning's fresh boot, the e-mail scanning came back on by default. But there have been no slow-downs so far. I'm not saying that this is the fix, but it's possible that we're on to something. I'll try to report back at the end of the day tomorrow.

  11. #11
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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    Well, that is encouraging. Let's hope it keeps up.

    Joe
    Joe

  12. #12
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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    Trivial, but potentially useful, is the claim that if a package has a logo that says 'certified for Windows Vista' the product will be suitable for 64-bit Vista, but if it only says 'works with Windows Vista', 32-bit is the limit. This presumably will only be seen on newer programs, and I would take it with a grain of salt since 'it' doesn't know what else is on the computer.
    Attached Images Attached Images

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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    <hr>Well, that is encouraging. Let's hope it keeps up.<hr>

    Anything that's too good to be true generally is. The slowdowns are returning, though they are fewer and of shorter duration. I may make the e-mail scanning = OFF a permanent thing, but I'm still poking around for other possible causes.

  14. #14
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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    Peter,

    I was unaware of the difference the word certified made on the logo. Thanks for the heads-up advisory.

    FWIW, I note that NIS 2009 has no Microsoft-related logo on the package, just the words "Windows Vista" and "Windows XP"

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    Re: Vista 64-bit annoyingly slow (Vista Home Premium 64-bit)

    The following is from <A target="_blank" HREF="http://support.microsoft.com/kb/933305">How to determine whether your computer is ready to run Windows Vista, and how to find programs that are certified to work on Windows Vista
    </A>

    <hr>Find programs that are officially supported on Windows Vista
    Programs that have earned the "Certified for Windows Vista" logo or the "Works with Windows Vista" logo are officially supported on Windows Vista by our independent software vendor (ISV) partners. The "Certified for Windows Vista" logo identifies products that are <font color=red>designed and tested to deliver a superior experience</font color=red> with Windows Vista. The "Works with Windows Vista" logo lets you know which software and devices offer <font color=red>baseline compatibility</font color=red> with Windows Vista.
    <hr>

    I see NOTHING that stated anything different for the 32 bit vs. 64 bit.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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