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  1. #1
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    Why does grey print as black? (Word)

    When printing a government supplied document with lots of grey background some people get black on black instead of black on grey. They insist that once it was okay but it just started happening "a while back". I had a look at the printer drivers and the one person who can still print the documents in a readable form has the same driver as those that can't.

    Is there a Word option that controls this? Or .... ?

  2. #2
    5 Star Lounger kmurdock's Avatar
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    Re: Why does grey print as black? (Word)

    hi Judith,

    Is this a possible cause?
    Kim <img src=/S/bananas.gif border=0 alt=bananas width=33 height=35>
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    Re: Why does grey print as black? (Word)

    Would have been good - but that isn't it.

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    5 Star Lounger kmurdock's Avatar
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    Re: Why does grey print as black? (Word)

    Darn.

    Actually, the more I thought about it, the less likely it seemed, since grey isn't usually considered a color by a black and white printer.

    What printer is this? What version is the driver? Are there any properties of the printer that can be changed and saved per person? Is the same printer working for one and not the rest or are different printers involved? Is there a setting at the printer itself? Did the group of folks who have the problem all work on a project a while ago that required changing something and no one connects it to this printing issue?

    It does seem possible that it's something other than Word since it "just started happening" to several people, but not all. If one person says "I didn't do anything! It just started printing that way," I usually find that he or she at least did something inadvertent or unmemorable. When several people say it...
    Food for thought. Like <img src=/S/bananas.gif border=0 alt=bananas width=33 height=35>

    Best, Kim

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    Re: Why does grey print as black? (Word)

    It's a Konica Minolta and the driver is PCL-6 KM4.4.20c - and this is set and can't be changed (greyed out). I know what you mean about things not connected, a few years ago a printer stopped working - for no reason at all. Turns out someone needed more room and shoved the printer along a little except there was this telephone cable in the way so she unplugged it ... <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15>

    Thanks for your help ... I'm hoping someone has an Ah Ha moment ... oh this telephone plug thingy?

  6. #6
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    Re: Why does grey print as black? (Word)

    I'm just guessing, but could the Draft output be checked? In Word 97 it's under Tools...Options...Print Tab.
    J. Till

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    Super Moderator BATcher's Avatar
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    Re: Why does grey print as black? (Word)

    I presume you've looked at the printer Properties window and the perhaps multifarious tabs therein displayed - these vary so much between printers that I have to hunt through them every time to see if there's anything applicable to my particular 'issue'. For example, for an ancient HP Laserjet 4M I find something deeply buried called "half-toning", and in a driver for a different printer I see "grey-scaling"...And, as previously suggested, the 'draft' option often does interesting things with the amount of toner put onto the paper, particularly with the black-and-white representation of photographs.
    BATcher

    Time prevents everything happening all at once...

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