Results 1 to 14 of 14
  1. #1
    New Lounger
    Join Date
    Dec 2008
    Location
    hammond, Louisiana, USA
    Posts
    4
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Antispyware Advice

    Hello I am new. I bought Kaspersky versus AVG because I have a stealthware hacker, whom I lost 2 computers too, before I realized it was being sent through eblaster, then personally put on. Kaspersky said it had hourly updates, that I do not see happening, free technical support to which the 800 number has been changed to long distance in Moscow. It came with a scanty quick start installation. It stated it had free, phone, chat , mostly to Latin American companies and you have to submit a form, there is no chat and closes at 6:00pm Eastern time. It said it had the best anti-malware protection in the world. I have found to keep Spector Professional off your computer is better than loosing it....Norton did not catch it and it was on for 3 years ! Stealthware protection advise from anyone and of course I have removed the person who had put it on in the first place. Any advice from the professionals..l will go buy something else immediately for my computer, if others use other protection than Kaspersky, or like it.? Please let me know..This will be my last computer. if I need other layers of protection I would appreciate all advice. Microsoft for $100 will secure your computer by closing open ports, remote accesses. Worth the call ? I have Alta Vista, on a Hewlett Packard. It has a security key hole, but I dont know what to do with that....there is no real book ? just a set up sheet . Sorry to be long nervous I guess....TRAUMATIZED FOR SURE ?

  2. #2
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Antispyware Advice

    Kaspersky Internet Security is a well regarded suite. Personal assistance from Microsoft might be worth it if you want the extra assurance that security vendors cannot or do not provide.

  3. #3
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: Antispyware Advice

    Welcome to Woody's Lounge.

    Before you go any further with this I suggest that you go to the Trend Micro free online scan here and let them scan your computer. If you are unable to get to their site or, once there, unable to scan your computer, then you have a serious existing infection. Judging from your post, this would be something that you are not going to be able to deal with yourself and you should probably contact Microsoft, pay the fee and let them lock down your computer so the infection and any other malware that has gotten on the system can be delt with. You might consider using a service like Geek Squad or other reputable service to deal with this infection, clean up your system and get you setup properly and protected from all outside threats.

    You should also do some reading about the nature of virus and malware software. From what you are saying in this post, you appear to have downloaded and installed something masquerading as Kapersky that is actually malware or a virus itself. As stated previously, Kapersky is a well respected sofware vendor and would not be asking you call Moscow or chat with support in a Latin American nation during limited hours.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  4. #4
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: Antispyware Advice

    Thought I should add this direct link to Geek Squad's services and pricing so you can make an informed choice about the service you need or want to try.

    http://www.geeksquad.com/services/computer...ory.aspx?id=231
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  5. #5
    New Lounger
    Join Date
    Dec 2008
    Location
    hammond, Louisiana, USA
    Posts
    4
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Antispyware Advice

    Learning still, and thanks for all your help. My Kaspersky, keeps picking up.......as an attacking computer...... UDP. Win. MssQL.worm.Helkern from computer 218.75.199.50 on port 1434.....says it is circulating and my Pc light never stops blinking....Is this a virus or Microsoft ? I am not sure what UDP means . Thanks for your help.

  6. #6
    Plutonium Lounger
    Join Date
    Nov 2001
    Posts
    10,550
    Thanks
    0
    Thanked 7 Times in 7 Posts

    Re: Antispyware Advice

    If you lookup the IP Address 218.75.199.50 in the APNIC Whois database then you get the following data back, which looks more like an attack than a legitimate Microsoft communication to me.

    I guess you could try sending email to abuse.zz@2118.com.cn, but I wouldn't hold out much hope of a sensible response.

    StuartR

    <pre>inetnum: 218.75.192.0 - 218.75.223.255
    netname: CHINANET-HN-ZZ
    country: CN
    descr: CHINANET-HN Zhuzhou node network
    descr: hunan Telecom
    admin-c: CHZ6-AP
    tech-c: CH636-AP
    status: ALLOCATED NON-PORTABLE
    changed: ipaddress@hntelecom.net.cn 20050914
    mnt-by: MAINT-CHINANET-HN
    mnt-lower: MAINT-CHINANET-HN-ZZ
    source: APNIC

    role: CHINANET HuNan ZhuZhou
    address: The middle of jianshelu Street,Zhuzhou,Hunan 412000
    country: CN
    phone: +86 733 2885535
    fax-no: +86 733 8422599
    e-mail: abuse.zz@2118.com.cn
    trouble: send spam reports to spam.zz@2118.com.cn
    trouble: and abuse reports to abuse.zz@2118.com.cn
    trouble: Please include detailed information and
    trouble: times in UTC
    admin-c: ZZ634-AP
    tech-c: ZZ634-AP
    nic-hdl: CHZ6-AP
    mnt-by: MAINT-CHINANET-HN-ZZ
    changed: ipaddress@hntelecom.net.cn 20050818
    source: APNIC
    ...
    </pre>


  7. #7
    Plutonium Lounger
    Join Date
    Oct 2001
    Location
    Lexington, Kentucky, USA
    Posts
    12,107
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: Antispyware Advice

    With all due respect, you REALLY should get some local, professional help to "fix" your computer, whether you use Geek Squad or some other local reliable source! From the looks of Stuart's find on that IP address, I think you might also benefit from a little tutoring on how to deal with email and the loads of dangerous JUNK that inundates all of us. Much of it seems to come from IP addresses in China as did yours, but once you open the email, it's too late (usually) to stop whatever the payload might be.

  8. #8
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,572
    Thanks
    5
    Thanked 1,057 Times in 926 Posts

    Re: Antispyware Advice

    UDP is a communications protocol similar to TCP. See User Datagram Protocol - Wikipedia, the free encyclopedia for more information on UDP.

    Is Kaspersky saying it is blocking an attempt from the outside to your computer or from your computer to the outside?

    Joe
    Joe

  9. #9
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: Antispyware Advice

    Did you go to the Trend Micro site and get scanned ???

    When replying it is helpful to respond directly to a posted reply and not your original post and to state what it is you tried and the results. The more we can narrow down what your problem is the better we are able to assist you. Telling us you are learning doesn't help much. If you don't know the answer to a question, it is best to tell us so we can gear our questions to your level of expertise.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  10. #10
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Antispyware Advice

    It is unlikely that you are running SQL Server on a desktop computer. And if you are not running SQL Server, a remote attack on SQL Server should simply be ignored by your system.

    However, some programs include a "desktop" or "embedded" copy of SQL Server. In that case, you might want to turn that off.

  11. #11
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: Antispyware Advice

    I just re-read your original post and it seems I missed something in my initial read. Are you saying that someone had installed eBlaster on your system and was using it to monitor your computing and internet activities or that someone with access to your computer was installing malware/spyware on your system ??? eBlaster is monitoring software and I do not believe that it can do any more than monitor activity, create logs or records and send emails to an address setup when the software is installed. Is this a business computer or a home based computer ??

    If someone has installed eBlaster or Spector Professional on your computer no AV or anti-malware program is going to detect it. That is it's purpose, to monitor and log computer use without being detected. You say that you "lost" 2 computers to a hacker. Can you elaborate on that ?? Who do you use for computer hardware and software service ??
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  12. #12
    New Lounger
    Join Date
    Dec 2008
    Location
    hammond, Louisiana, USA
    Posts
    4
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Antispyware Advice

    Thanks jscher, I have a pointed attacker with a SQL server. how do I turn it off ? I will learn to answer everyone trying to help...I have cancer...and my strength to understand this is limited.....but thanks to all that are answering me....I went to Trend Micro Big Al.....and could not finish. My laptop is 2 weeks old with altal vistal sp1 sold to millions on day after Thanksgiving ....good computer I dont know Hewlitt Packard G60 Notebook.......now I absolutely think I have that SQL server....how do I turn it off...actually untill I turned on Kaspersky in Moscow...did this happen....but who knows it is still attacking me on other ports....I have a pointed attacker....tonight again Kaspersky in Moscow says UDP from 59.173.247.106 port 1434 is still being attacked.. either it came with the computer or Kaspersky that turns out to be in Moscow....how do I turn it off....my Pc light never goes off.... I bought AVg with virus and antispyware...and can uninstall Kaspersky if that is the problem ...also....How do I turn off SQL server....it just keeps attacking in other computer numbers and ports.....so this is not Microsoft right ? Apologize is not politically correct answering right person...I will learn...Thanks jscher Big All...and such I appreciate all help...maybe I should uninstall Kaspersky....or return the computer bought on Black Friday day after Thanksgiviing...Geek Squad is $100.oo per hour and $229 after that....the whole computer was $500? Being of small means I could just buy another computer ?....

  13. #13
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Antispyware Advice

    Your post is a little hard to follow, but it sounds as though you have a new HP laptop, perhaps running Windows Vista. I am not familiar with Windows Vista, so I'm not sure of the best place to check whether you have SQL Server running. It might be easiest to use the Microsoft SysInternals utility Process Explorer. See: Process Explorer.

    By the way, SQL Server is a legitimate program from Microsoft that is used to store data for various programs. If SQL Server is running presumably some program is using it. In order to block access to it from the internet, you could configure your firewall. Now, are you running the Kaspersky suite or did you remove it? I haven't used it for a few years, so I can't recall the details, but most firewall software lets you set rules to block programs from communicating outwards, and from offering services to external users (operating as a server). You can seek specific guidance on the vendor forum, here: Kaspersky Lab Forum.

    If you have lost trust in Kaspersky or its software, you could try the free Comodo firewall. Search this forum for more information on that product.

  14. #14
    New Lounger
    Join Date
    Dec 2008
    Location
    hammond, Louisiana, USA
    Posts
    4
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Antispyware Advice

    Thank everybody who gave me advice, I used all of it ....unfortunately for me Kaspersky was only one of several of problems. I took it off as it was anti-dialiing from ? the American headquarters did not exist and the contents of my computer was being compromised. The ISP just left ( a good one )...seeing my Pc light going 24/7....anti-dialer ?..It would not take a Trend Micro scan....I ran and bought AVG virus and spyware....and the Pc light has gone off.... They were not real time...but went to manual or 7 days ...all I know is I changed it. The Isp server changed some configurations...as you said Doc I had configuration problems and still may have some like Jscesher said. Alta Vista is for people who want media...and I have no idea how to navigate it. If I could go back to Home Premium I would in a second. I do not make movies, produce videos and it is all media drivien, totally controlled by Microsoft and Oem , on mine anyway HewLett Packard Notebook....If this Operating System is being to be put on a nunsuspecting public they have a toll ahead of them, It is media, media , media....Thanks for all your help and I hope I can thank all, but I am sure I have allot of work to do......I cant even delete Norton, with their own uninstall button....it is exhausting... suggestion have your computer built ~ Thanks for all your help.....now AVG is running in the background and I have not heard a peep or a light....except for some cookies......thank you and Merry Xmas !

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •