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  1. #1
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    Forgetting password (2003)

    I have a machine that keeps blanking out the email password in the profile. The password remains until "Send/Receive" is pressed or an automatic "send/receive" is performed. There are 3 Microsoft KB articles, none solved the issue, yes, the "remember password" is selected in Outlook and the similiar function under IE. Yes, I did remove the anti-virus and other security software to see if that was an issue (and it is not an issue on the other 53 machines).
    This is an XP Pro machine. I have Googled and come up with about 6 different resolutions, none of them have worked.

  2. #2
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    Re: Forgetting password (2003)

    1.) Is Outlook up-to-date with service packs & patches?
    2.) have you tried de-selecting 'remember password', shutting down Outlook, re-booting, restarting Outlook, selecting 'remember password'?
    3.) Have you tried a new e-mail profile?

    Joe
    Joe

  3. #3
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    Re: Forgetting password (2003)

    Yes, all updates have been installed, yes on the remove check, reboot and retry. I also have removed and recreated the profile and then even uninstalled, manually cleaned up and reinstalled Office 2003.
    It seems something is in the registry that I am missing.
    Thanks for the ideas.

  4. #4
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    Re: Forgetting password (2003)

    Is this one of the KB articles - Save password setting not retained in Outlook or Outlook Express? Did you look at "Method 3: Back up your registry and remove the user account information from the "Protected Storage System Provider" subkey. Then, reenter your password options. " ?

    Joe
    Joe

  5. #5
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    Re: Forgetting password (2003)

    Joe,
    Yes, I did (actually twice - on two different days just to be sure), thanks for that idea too.

  6. #6
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    Joe

  7. #7
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    Re: Forgetting password (2003)

    What a great idea, I did not think of that!
    I will check that out tomorrow!!!
    Thanks a Million

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