Results 1 to 4 of 4
  1. #1
    2 Star Lounger
    Join Date
    Jan 2001
    Location
    Yreka, California, USA
    Posts
    192
    Thanks
    2
    Thanked 0 Times in 0 Posts

    Windows Installer Reappears in Office (2007)

    This is a weird one, and it's beyond my knowledge. I have one user who works on a PC that also has a Troy HP Printer direct connected that prints our our County checks. We have Office 2007 installed on that PC, and every time that the user opens up Word, Excel, etc. she get the Windows Installer message "Preparing to Install...." and it's a considerable amount of time before the program loads and she's able to work. This happens every time she tries to open one of the Office applications. I have first repaired Office and then removed and reinstalled. The second seemed to make it work better for a short while, but now she considers it as bad as ever.

    To me it appears to be the same message that one received if you have both Office 2007 and Office 2003 on the same PC and when you go back and forth between the versions, that message appears, but there doesn't appear to by anything of prior version remaining on the system. Help, I'm desperate on this one my user is rebelling! Appreciate any thoughts!
    Thanks much, Judy Crawford

  2. #2
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,577
    Thanks
    5
    Thanked 1,057 Times in 926 Posts

    Re: Windows Installer Reappears in Office (2007)

    Have you tried repairing or reinstalling Office 2007? You could also try the Description of the Windows Installer CleanUp Utility to clean up any vestiges of Office 2003.

    Joe
    Joe

  3. #3
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,577
    Thanks
    5
    Thanked 1,057 Times in 926 Posts

    Re: Windows Installer Reappears in Office (2007)

    Oops. <img src=/S/blush.gif border=0 alt=blush width=15 height=15> Sorry I missed that bit about the repair and reinstall.

    After the uninstall did you try and use the Description of the Windows Installer CleanUp Utility to see if any 2003 vestiges remained? Did you review How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature to see about completely removing Office 2007 before reinstalling it?

    Joe
    Joe

  4. #4
    2 Star Lounger
    Join Date
    Jan 2001
    Location
    Yreka, California, USA
    Posts
    192
    Thanks
    2
    Thanked 0 Times in 0 Posts

    Re: Windows Installer Reappears in Office (2007)

    Thanks, Joe. I should have put that as my first sentence instead of the last! Yes, I did do that and it worked better for a time. I noticed that the compatibility pack was still on the PC so removed it. Also ran the installer update fix and then read the note at the bottom that it shouldn't be run on Office 2007! Anyway reloaded Office 207 and it's working OK now, But am still not sure whether it'll be a long-term solution. It worked for awhile after I reinstalled before. Thanks again for your help, Joe
    Thanks much, Judy Crawford

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •