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  1. #1
    3 Star Lounger
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    Repair rules wizard? (Outlook 2003)

    I am running Outlook 2003 on XP Professional, SP3 (with all available critical MS updates) and up until a few weeks ago all was well. I use the rules filters A LOT to filter my mail into folders, but some weeks ago the wizard stopped working properly to create new rules, and now I can only do it manually. If I use the wizard to create a rule, it does get listed but the symbol to the right in the "Actions" column is not there, and the rule is apparently empty because the reading pane at the bottom is also empty rather than displaying the options as with the previously created rules. Also, if I attempt to "export" the rules to my backup folder (in "My Documents) it does so, but it saves an apparently "empty" or stripped down file because it is less than 10% the size it should be and importing it back gives only non-functioning and useless rules that then cannot be deleted. I've used the "repair" feature on the installation CD and also tried to reinstall the software, both to no avail and the problem remains. Can someone help me PLEASE? I am about to replace the computer for a new one running Office 2007 on Vista and intend to move my Outlook.pst file to the new one when set up, so I really need to fix this in order to not introduce this problem to a brand new desktop. :-( I welcome hearing from anyone.

    David E. Cann

  2. #2
    Plutonium Lounger
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    Re: Repair rules wizard? (Outlook 2003)

    The Rules Wizard is part of the Outlook application, not of your .pst file, so it should work on a brandnew PC.

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    Plutonium Lounger
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    Re: Repair rules wizard? (Outlook 2003)

    On your old PC, try creating a new e-mail profile in the Mail control panel. See if the problem persists under the new profile.

  4. #4
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    Re: Repair rules wizard? (Outlook 2003)

    If such is the case, then I ought to be able to be able to simply move my whole Outlook.pst file to the new desktop and Outlook 2007 and the problem will be left behind, except for my Rules. I cannot save the rules so would have to recreate new ones, but I suppose I could do that if I had to although I sure wish there was a way to save them and move them as well.

    David E. Cann

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    Re: Repair rules wizard? (Outlook 2003)

    Hans,
    I'm not quite sure what you mean by creating a new "profile." Can you explain what you mean by that? Do you mean a new email account?

    David E. Cann

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: Repair rules wizard? (Outlook 2003)

    A profile is a collection of settings including accounts and data files. Once you get into the interface in the control panel, it will become clearer. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Note that you can export your rules from one PST and import them into another. This also is a good way to back them up in case you run the inbox repair tool (ScanPST.exe).

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    Re: Repair rules wizard? (Outlook 2003)

    Re my rules, please note that I stated in my original post that I no longer can export the rules because when exported they no longer function afterwards. As I originally stated, this is one thing I was hoping to get a solution for and fix them. Otherwise, I cannot save the rules if I can no longer export them. :-(

    David E. Cann

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    Super Moderator jscher2000's Avatar
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    Re: Repair rules wizard? (Outlook 2003)

    You did indeed, sorry I missed that.

  9. #9
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    Re: Repair rules wizard? (Outlook 2003)

    Have you tried stepping through some of your Rules and in effect rebuilding them? Go into the Wizard, select the Rule, click Change, and then walk through all the steps, reconfirm any Folder and other references in the Rule, and OK to completion. It has worked for me on corrupt Rules in the past, but I'm not a heavy Rule user. And if that works, then see if the rebuilt Rule(s) are exportable.
    -John ... I float in liquid gardens
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  10. #10
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    Re: Repair rules wizard? (Outlook 2003)

    NO rules are "exportable," because the process of exporting them itself destroys the rules. As I noted initially, when I export them they are "empty" and devoid of any information. When imported back, there is NO information in them to change, and it will not let me do anything with them individually, including delete them. Also, it seems very strange that I can MANUALLY create rules that function normally, but if I use the wizard to do it the rules are devoid of information and useless.

    David E. Cann

  11. #11
    Uranium Lounger
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    Re: Repair rules wizard? (Outlook 2003)

    You have already made it clear that no Rules are exportable. Did you attempt to rebuild any Rules as I suggested?
    -John ... I float in liquid gardens
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  12. #12
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    Re: Repair rules wizard? (Outlook 2003)

    John -- Sorry, but this is getting frustrating and I may not be explaining things very well. I cannot edit, delete, or otherwise alter any rule that has been exported then reimported. The only ones working are the ones manually created and/or imported from my laptop for backup (which were exported there before the problem arose). So, the simple reply to your question is yes, I did attempt to rebuild the rules but the software will not let me."

    David E. Cann

  13. #13
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    Re: Repair rules wizard? (Outlook 2003)

    I understand your frustration. Just checking, this is a standalone computer using POP or IMAP, not on Exchange Server, correct? I ask because with Exchange, issues can occur when client and server side Rules conflict, or server-side Rules become corrupt or orphaned.

    Did you run scanpst.exe (aka the Inbox Repair Tool) against your PST? If not, do so and see if the Rules are still corrupt.

    To create a new Mail Profile as other Loungers have suggested, under Control Panel | Mail | Profile, walk through all the steps including resetting the Email accounts and the path to the data files.
    -John ... I float in liquid gardens
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  14. #14
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    Re: Repair rules wizard? (Outlook 2003)

    I'm pretty sure that rules are stored in a hidden folder in your PST. Have you tried creating a new PST file? Shut down Outlook and then move your old PST file to a different folder. Outlook will create a new file when you restart it. If you can use the rules wizard with the new PST file then you can open the old file and import all of your old e-mail. It seems as though you have a backup copy of your rules you could then import.

    If that fails try Hans' suggestion of creating a new mail profile. A new profile is sometimes the only way to resolve corruption issues with Outlook.

    Joe
    Joe

  15. #15
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    Re: Repair rules wizard? (Outlook 2003)

    No, I haven't. I try to avoid messing with PST files at almost any cost. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    Joe
    Joe

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