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  1. #1
    Silver Lounger Duchess843's Avatar
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    Zone Alarm Auto Renewal

    I've recently received an email from ZA advising me that when I purchased a ZA product I enrolled in their auto-renewal program. MY credit card was automatically charged for another year.

    I chose no such agreement unless it was hidden in the license agreement somewhere. I don't mind renewing but I would appreciate being asked first.

    Has this happened to any one else?

    How do I opt out so that this won't happen again in the future?
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  2. #2
    Uranium Lounger
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    Re: Zone Alarm Auto Renewal

    Is the credit card # listed in the email a match for any of yours ??? Contact Zone Alarm and DON"T use the link in any email. Go to the site and get online customer support or call them on the phone.

    This could be an ID thieft attempt or just a bookeeping error, but it's best to be safe and sure that your credit card is not in play out htere.
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  3. #3
    Plutonium Lounger
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    Re: Zone Alarm Auto Renewal

    Doc's right, Gloria, you need to proceed very, very carefully! Bogus emails these days, purporting to be from someone you might trust, are many! Often I have to scan the email header, looking for signs that the links are in CHINA or don't look like the "normal" URL of the business I know and trust. It's a very difficult problem to be wary of. I think Doc is right and you should try to call ZA by phone or use a contact link from somewhere on their web pages.

    Now, having said all that, I must admit that I've never used the "paid" ZA products so I don't know if they're in this camp or not, but a so-called "auto renew" IS a popular tactic from some companies these days but usually it's stated prominently in their signup pages. For example, not too long ago I signed up for the daily e-edition of my local newspaper to replace the daily printed edition I've had delivered all these years. Their signup procedure is for four-week periods and it is plainly visible in the signup pages that they will auto renew me every four weeks unless I cancel.

    I hope you just didn't miss it or fail to read the ZA pages completely.

  4. #4
    Gold Lounger Rebel's Avatar
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    Re: Zone Alarm Auto Renewal

    Doc and Al are correct in their advice to proceed carefully Gloria. On the other hand, this "you must opt out" procedure is being used by more and more subscription based services and software vendors. And in many cases, this "option" does NOT stand out prominently when you purchase such a product. Often it is included with some other obscure verbiage which many people will not read (and that's what these vendors count on). Some vendors (Symantec - Norton) however do send out e-mail notices in advance so that the consumer does have a chance to cancel if they wish.

    I would suspect that your ZoneAlarm notice is genuine, but again as Doc and Al have said - proceed with caution.
    John
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  5. #5
    Bronze Lounger
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    Re: Zone Alarm Auto Renewal

    I have an account with Apple which is renewed automatically. I can go into my personal information settings and uncheck the option if I don't want them to renew this service without asking - although as a courtesy, I believe I do get a notice a month before the account is renewed by them. Maybe there is a place in your personal details on Zone Alarm's website that you could make a change to so this doesn't happen again?


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  6. #6
    Silver Lounger t8ntlikly's Avatar
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    Re: Zone Alarm Auto Renewal

    For what it is worth, If you are using the paid version of Zone Alarm you should receive a pop up that tells you that your subscription is about to expire, and not an e-mail. I cannot remember that I ever received an e-mail from them telling me that.
    Be vewy vewy careful.

    PS: I let my subscription expire, and moved to the free COMODO. I haven't seen anything come through in my checking account either.
    Thanks John
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  7. #7
    Uranium Lounger
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    Re: Zone Alarm Auto Renewal

    As John says, Symantec does send out emails to notify "customers" of upcoming, pre-authorized charges to a credit card. I've been getting one sent to an alternate account I created on my ISP for the past 3 years, addressed to a different party and the last 4 digits of the credit card # on the email doesn't match any of mine. I called Symantec this year again and once again was reassured that they were canceling "my" account and "my credit card would no longer be charged for this. No matter how I tried to explain to this fellow that it was not my account or my credit card and I simply wanted them to correct the address mix up all he would do was cancel the account for whoever this was. But he did ask me for MY contact information for their records. I told him no beacuse I didn't want any of my information in their database so they can start billing me for products I don' have. He assured me that would not/could not happen. <img src=/S/flee.gif border=0 alt=flee width=25 height=25>

    Be very careful out there. <img src=/S/hiding.gif border=0 alt=hiding width=70 height=24>
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  8. #8
    Silver Lounger Duchess843's Avatar
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    Re: Zone Alarm Auto Renewal

    To Doc, BigAl & Rebel:

    Today I contacted ZA Pro on the web and chose to chat with Online Live Customer Support. I asked if the email was from them and how to opt out of the Auto-Renewal Option. It was confirmed that I had checked that option when I made the purchase, I was offered the chance to see what I had ordered and the options that were selected. I refused to receive that email information, it wasn't that big an issue.

    The main issue was how to change Auto-Renewal and I was told to go to zonealarm.com/myaccount, log in and change to manual update or click remove.

    Therefore the email was legitimate and I now know how to stop Auto-Renewal if I choose to. I'm glad I went there because I had no idea that I could contact ZA that way. There was no phone number or email address for contact, but this worked out better because my concerns were addressed on the spot.

    All of you agreed that I should contact ZA and I'm so glad that you did.

    I thank you, one and all.

    Gloria
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  9. #9
    Silver Lounger Duchess843's Avatar
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    Re: Zone Alarm Auto Renewal

    I received no pop up just the email. For your information see my post to Doc, BigAl and Rebel posted today.

    I am using the paid ZA Pro program and so far it's doing it's job, and I'm pleased with my purchase.
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  10. #10
    Plutonium Lounger
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    Re: Zone Alarm Auto Renewal

    I'm very glad that you got what you needed, Gloria but regarding the absence of a phone number, I found this on their web site this morning and didn't have time to post it:
    <hr>How to contact Customer Service
    To place an order, or to speak with someone concerning transactions or credit card charges, contact ZoneAlarm Customer Service by telephoning 1-877-966-5221 within the United States, +1 650 628 2212 outside the United States, or by faxing to +1 650 628 2213.
    Note: Product use, configuration and problem issues cannot be addressed by Customer Service Representatives. <hr>

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