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  1. #1
    Star Lounger
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    CD/DVD drives not recognized. (XP Media SP 3)

    Hello and Happy New Year to everyone!
    Well, I've done it this time. Two computers; two problems. Trying to fix my nephew's computer got me into hot water (ok, scalding) with mine! I am going to start with my problem since I've been <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23> for close to 24 hours now. Here goes: Technically, all I did was to unplug my second SATA hard drive and removed it. I intended to install Josh's hard drive to reformat it (the second story; we'll save it for now! <img src=/S/dizzy.gif border=0 alt=dizzy width=15 height=15> ) Ultimately, I could not; his drive is IDE and I'm set up with two internal SATA hard drives. I unplugged a ribbon cable from the motherboard to see if the IDE cable would fit (of course, it didn't) and plugged it back in. As a result of taking my 2nd hard drive out and putting it back in and unplugging the ribbon cable and replugging it; my computer no longer recognizes the 2nd hard drive or either of the CD/DVD drives. I have checked all connections numerous times. At one point (most of last night) I couldn't boot at all. I decided to go in and physically remove the 2nd hard drive because I think - I repeat, think - I might have an idea what is wrong with it. It's less than six months old and the connections for the SATA cable to the drive appear to be missing one or two. Looking into that after I post this.
    By removing the 2nd hard drive, I was able to get the computer running again but I am still minus the CD/DVD drives and, well, I want them back! <img src=/S/sad.gif border=0 alt=sad width=15 height=15>
    I am so confused I do not know what to do next except to call on this excellent support team to show me where I've gone wrong (I won't say - again - but you can!)
    As always, all help is appreciated. I am grateful to be a member here with such supportive people to assist. Thank you so much.
    <img src=/S/surrender.gif border=0 alt=surrender width=31 height=23> Cherie
    Edit to add additional information:
    The hard drive is a Seagate Barracuda 7200.10 and should have 7 lines of connectors (I know that's not the technical term; sorry!) for the SATA cable. Somehow, the cable would not stay on and I am down to 5 pieces only. I even tried a SATA cable that had a clip to lock it but it wouldn't work. I am assuming this is the problem with the hard drive not being recognized? Thoughts? Thanks again.
    "You must be the change you wish to see in the world."
    Mahatma Ghandi

  2. #2
    Uranium Lounger viking33's Avatar
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    Re: CD/DVD drives not recognized. (XP Media SP 3)

    Cherie,
    Here is a start for your troubleshooting.
    From the Seagate tech site for the 7200 SATA:
    If you only have 5 pins on the connector ( broken off? ) it looks like that's your problem and your drive is "toast". Sorry!
    BOB
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  3. #3
    Star Lounger
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    Re: CD/DVD drives not recognized. (XP Media SP 3)

    Happy New Year, Bob! I figured that was the problem. The drive is only 3 months old; it was not mishandled and it does have a warranty. Do you think it will be covered? Customer service isn't open until January 2nd.
    Any ideas on the other problem??? I need the CD drives pretty badly at this point and I don't know what else to do after checking the connections. Some type of software set up???
    Thank you for your time! <img src=/S/thewave.gif border=0 alt=thewave width=225 height=33>
    "You must be the change you wish to see in the world."
    Mahatma Ghandi

  4. #4
    Uranium Lounger viking33's Avatar
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    Re: CD/DVD drives not recognized. (XP Media SP 3)

    I would definitely try for a warranty replacement.
    Also check in the mating part of the connector to see if there are no broken pins stuck in there.
    BOB
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    Today it is called golf!

  5. #5
    Uranium Lounger viking33's Avatar
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    Re: CD/DVD drives not recognized. (XP Media SP 3)

    Did you state that you have TWO CD drives and BOTH are not working?
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  6. #6
    Star Lounger
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    Re: CD/DVD drives not recognized. (XP Media SP 3)

    Hello, again!
    Yes, I have two CD/DVD drives that had been working fine until I unplugged the ribbon cable from the motherboard and replugged it in. Both of the drives open so they have power. It just seems that the computer no longer "knows" they are there! What did I do? <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15>
    Regarding the SATA cable, I had two different cables. One had clips on both ends and clipped nicely to the motherboard but not to the drive. The other just slid on but never stayed very well. You are right; one of the missing two pieces is in the cable itself . . . <img src=/S/disappointed.gif border=0 alt=disappointed width=15 height=15>
    Thanks and again, Happy New Year!
    Cherie
    "You must be the change you wish to see in the world."
    Mahatma Ghandi

  7. #7
    Plutonium Lounger
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    Re: CD/DVD drives not recognized. (XP Media SP 3)

    > I have two CD/DVD drives that had been working fine until I unplugged the ribbon cable from the motherboard and replugged it in.

    One thing you should do is disconnect the cable again and check very carefully for bent pins on each drive and where it connects to the motherboard.

    StuartR

  8. #8
    Silver Lounger
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    Re: CD/DVD drives not recognized. (XP Media SP 3)

    Happy New Year!

    Connect both your SATA drives and DVD drive, then open BIOS configuration page. Because you did not mention your computer manufacturer, so I couldn't tell you how to do it. It could be F2 (Dell), F10 (HP), Delete (Award BIOS) and so on.
    When on BIOS page, check your drives configuration - did all of them recognized properly, didn't any of them disabled by BIOS. If you don't see any of your drives in BIOS, it is hardware problem (connections or the drive itself). If BIOS sees it, but not Windows, it is software problem (errors in partition tables and so on).

    Good luck!

  9. #9
    Uranium Lounger viking33's Avatar
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    Re: CD/DVD drives not recognized. (XP Media SP 3)

    Cherie,
    Both Stuart and kaplinb have good suggestions.

    HOPEFULLY there are no broken pins on the motherboard connector itself.
    A new cable is cheap and easy to replace. Not so much if the MB has broken pins!
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  10. #10
    Star Lounger
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    Re: CD/DVD drives not recognized. (XP Media SP 3)

    Thank you all for your kind assistance. I know for a fact that for some time, the CD/DVD drives were enabled in the BIOS; I checked that more than once. The pins on the motherboard and cable are fine.
    I don't understand how this happened, but I went back into the BIOS one more time and the drives were DISABLED! Enabling them solved the problem. I really don't understand this because I was in the BIOS numerous times regarding the broken hard drive and the CD drives and everything was enabled. Either that, or I am a lunatic! <img src=/S/hairout.gif border=0 alt=hairout width=31 height=23>
    Many, many thanks and I will contact Seagate's Customer Service tomorrow regarding the hard drive. Wish me luck!
    cs.
    "You must be the change you wish to see in the world."
    Mahatma Ghandi

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