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  1. #1
    New Lounger
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    Duplicate Personal Folders (Office 2000)

    Hi I am new hope someone can help. Yesterday I set outlook up to pick up a 2nd e-mail address which is set up with google mail though with a different domain name. I had a bit of problems and kept getting messages including

    title "Personal Folder" followed by "this information service has not been configured, select an existing file to configure or type the name of a new file".

    I tried to follow the links with no avail yesterday and got this every time I re started outlook and tried to use my new account I think though by closing it down I was able to send and receive. Anyhow today I started to copy the messages to ask my bother in law (who had suggested I come here) and did something different not sure what (sorry) but the result is I have two completely duplicate Personal folders. I am no longer getting any messages when I send or receive but am confused.

    The two Personal folders are functioning together contain all the same sub folders and if I delete mail it goes from both, or receive it goes into both. This seems to apply to mail sent and received from both accounts

    Everything else is functioning fine now I am currently no longer getting the personal folder message as above.

    I don't know whether to leave it all alone or to get rid of the 2nd folder?

    Does it mean do have copies of every thing twice? If I am to get rid of it I don't know how, and as it is working don't want to get to the point it isn't!!

    Any help or advice very much appreciated. (I am not a natural computer whiz so will need it fairly simply please) <img src=/S/confused3.gif border=0 alt=confused3 width=45 height=45>

    Cathy

  2. #2
    Plutonium Lounger
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    Re: Duplicate Personal Folders (Office 2000)

    Welcome to Woody's Lounge!

    Try the following:
    - Right-click the top level of one of the Personal Folders in the Folder Tree.
    - Select Close "Personal Folders" from the popup menu.
    - Does that work? Does one of the Personal Folders close, or both? Or do you get an error message.

    If that doesn't help, I'd create a new e-mail profile. See Create a New Outlook 2000 Profile for step-by-step instructions.

  3. #3
    New Lounger
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    Re: Duplicate Personal Folders (Office 2000)

    Thanks Hans.

    when I do that I get the message - "! You can not close the personal folders file that contains your calendar, contacts and POP mail box."

    I will have a look at creating a new outlook profile, it looks like I would have to go through all the set up of both e-mail accounts again to do this - so I will need to make copies of all the settings.

    - do you think the duplicate set is doing any harm? or using up loads of space? It is currently working.

    Cathy

  4. #4
    Plutonium Lounger
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    Re: Duplicate Personal Folders (Office 2000)

    Yes, unfortunately you'll have to create the accounts again.

    Having duplicate personal folders displayed doesn't do any harm - in fact there's just one set, but through a glitch Outlook displays it twice. So it doesn't take up extra space. But it's annoying.

  5. #5
    Plutonium Lounger Leif's Avatar
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    Re: Duplicate Personal Folders (Office 2000)

    Some alternative methods here at Ask Leo - and I would make sure you have a good backup before trying anything <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  6. #6
    Plutonium Lounger
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    Re: Duplicate Personal Folders (Office 2000)

    I once fixed a similar problem by
    <UL><LI>Creating a new set of personal folders (so that Outlook now displays three of them)
    <LI>Telling outlook to deliver email to the newly created data file
    <LI>Moving all the emails and folders from the old folders to the new one
    <LI>Closing the old personal folder[/list]There's lots of ways this could go wrong, and it might not be worth the risk of trying!

    StuartR

  7. #7
    New Lounger
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    Re: Duplicate Personal Folders (Office 2000)

    Looks like you are saying between you that it would be fine to do nothing - my favored approach as things are working. I can keep one unexpanded and live with that. I can see that it would be easy to make mistakes and it all go wrong. Very reassuring to know that it is basically a non problem. <img src=/S/bravo.gif border=0 alt=bravo width=16 height=30> Cheers.

    Thanks to you all

    Cathy

  8. #8
    Uranium Lounger
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    Re: Duplicate Personal Folders (Office 2000)

    You can also use the registry method explained by MaryJ in <!post=this Post,164,835>this Post<!/post>, it's applicable through Outlook 2003, and probably with Outlook 2007.
    -John ... I float in liquid gardens
    UTC -7ąDS

  9. #9
    New Lounger
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    Re: Duplicate Personal Folders (Office 2000)

    Thanks John

    I still think I might leave alone as I read down that post and found that some of people still seemed to have problems - more so at times. Fingers crossed <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16> every thing is working fine right now and as I feel a bit worried about making it worse.

    I think I will leave alone if it is not doing any harm.

    Thanks for your advice, good this Woody's Lounge!

    Cathy

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