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  1. #1
    Plutonium Lounger Leif's Avatar
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    Teething troubles!

    As some of you will have noticed, the recent move to our new server has temporarily resulted in a few lost features! We are working on resolving these problems as quickly as we can, so please bear with us a little longer.

    <hr>
    Known issues:

    Email: Notifications of posts, digests and password requests are currently affected. If you are a newly registered Lounger, or wish to retrieve your password, please email LoungeAdmin@wopr.com and we will manually set your new password. (Note that The Lounge is manned by volunteers, but we'll do our best to respond quickly!)

    User-pics: It is currently not possible to upload a graphic when editing your profile.

    Help: The Help files are unavailable - please post any requests for guidance in the Lounge Matters Forum.

    Browsing speed: We are experiencing erratic periods of slow connection speed that we can not account for. This generally results in the top section of the Lounge web pages loading, followed by a delay in rendering the remainder.

    <hr>
    Updates and further notices will be posted here as we get them - please accept our apologies for the inconvenience this is causing you!

  2. #2
    New Lounger
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    Re: Teething troubles!

    Leif,
    Thanks for keeping everyone in the loop.
    Guy

  3. #3
    5 Star Lounger
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    Re: Teething troubles!

    Leif!

    No apologies necessary. We know that the lounge is supported by dedicated volunteers and we know it will be sorted in due course!

    <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15> <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16> <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15> <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>, and did I say <img src=/S/thankyou.gif border=0 alt=thankyou width=40 height=15> <img src=/S/question.gif border=0 alt=question width=15 height=15>

  4. #4
    Uranium Lounger viking33's Avatar
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    Re: Teething troubles!

    Leif,
    >>User-pics: It is currently not possible to upload a graphic when editing your profile

    Just changed my Userpic back today. Seemed to work fine? See Test Area.
    BOB
    http://lounge.windowssecrets.com/S/flags/USA.gif http://lounge.windowssecrets.com/S/f...sachusetts.gif


    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  5. #5
    Plutonium Lounger
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    Re: Teething troubles!

    i'm afraid that the problem hasn't been solved yet. Your Christmas user picture was a .gif file, and you have uploaded a .jpg file which happened to be the same as the .jpg file already stored on the server because you used it before Christmas. So your user picture is now the old .jpg file. If you had uploaded a different .jpg file, your user picture would still have been changed to the old one already stored on the server.

  6. #6
    Plutonium Lounger
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    Re: Teething troubles!

    I posted this in Test Area, but it'll expire there in a few days, so I copy it here.

    When everything works as intended, the process is as follows:
    1. <LI>Bob (username viking33) specifies a file on his hard disk, let's say Merlin.jpg.
      <LI>When he clicks Submit, this file is uploaded to the server, renamed to viking33.jpg and stored in w3tuserpics.
      <LI>The appropriate field in the database is updated to point to viking33.jpg.
      <LI>viking33.jpg is displayed in Bob's profile and in his posts
    If Bob changes his profile later on and specifies a .gif file, this is uploaded and saved on the server as viking33.gif. The file viking33.jpg is not deleted, it remains on the server. But the database now lists Vvking33.gif as his user picture, so that is displayed in his profile and in new posts.

    Currently, step 2 fails because of insufficient permissions without an error message: the file is *not* saved on the server. But step 3 does succeed. So what happens?

    If Bob ever uploaded a user picture with the same extension in the past (and he has!), it is still stored on the server. As mentioned above, it has not been deleted. The database just lists the file name, so profile and posts will happily display the old user picture, instead of the new one that Bob appeared to have uploaded.

    But if Bob had never uploaded a user picture with the same extension, there will be no picture to display, so proflle and posts will not show a picture.

  7. #7
    Platinum Lounger
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    Re: Teething troubles!

    Userpics can now be uploaded again, I've now managed to fix that problem.
    Cheers, Claude.

  8. #8
    Silver Lounger
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    Re: Teething troubles!

    Aaaww, how nice. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    And just in time for the twentieth day! (In Swedish: tjugondedag) And as I was preparing to get rid of my itching cap. <img src=/S/joy.gif border=0 alt=joy width=23 height=23>

    Thanks.

  9. #9
    5 Star Lounger
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    Re: Teething troubles!

    Thank you!

    Ken

  10. #10
    Bronze Lounger
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    Re: Teething troubles!

    It is the little things in life that make us happy! <img src=/S/grin.gif border=0 alt=grin width=15 height=15> Thank you!

    <img src=/S/whisper.gif border=0 alt=whisper width=29 height=17> ......But I bet this chore was no small undertaking! Seems like code is very complicated to "fix" So, even though my reply seems flippant, it isn't meant to be!


    "Peace begins with a smile. "-- Mother Teresa

  11. #11
    5 Star Lounger
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    Re: Teething troubles!

    Thanks Claude...

    The red cap has been put away for another 11 months!

    Cheers, Bob
    Regards,
    Bob

  12. #12
    Plutonium Lounger
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    Re: Teething troubles!

    The Lounge HELP is available again, thanks to Mike.

  13. #13
    Plutonium Lounger
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    Re: Teething troubles!

    ** Update 20-Jan-09: The HELP pages are available again.

    ** Update 22-Jan-09: E-mails are being sent again, but some ISPs may still block them, and there may still be temporary disruptions.

  14. #14
    Bronze Lounger
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    Re: Teething troubles!

    I'm curious - is there something major going on currently with our Lounge other than the general changes that have been indicated? Loading pages are slowing to a crawl from time to time. I'm very patient and am happily awaiting the changes, but I am curious if it is the Lounge or if it is my end of the Internet causing the loading problems.
    Thanks! <img src=/S/yep.gif border=0 alt=yep width=15 height=15>


    "Peace begins with a smile. "-- Mother Teresa

  15. #15
    Plutonium Lounger
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    Re: Teething troubles!

    Unfortunately, the move to a new server on January 2 hasn't improved performance. Although we got rid of the terrible slowdown that occurred during the daily backup and that lasted two to three hours, the Lounge generally seems slower now. We regret this, but there's not much we can do about it, and anyway big changes are coming soon. Stay tuned for announcements.

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