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  1. #1
    PeterK
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    Outlook (98 8.5.6614.0)

    I'm using Outlook with Microsoft Exchange Server, with multiple users accessing one mail box. Users move messages around from a shared mailbox to their own mail box, deal with the issue in the message, then move the message back to another shared folder for filing. I'm trying to find a way of tracking who has accessed any patricular message automatically, whilst still using move to folder or dragging the item rather than sending the item. Using the Journal seems not to work, as all Journal entries are local to a particular machine. Has anyone else had this problem, and have they come up with a solution? Our local help desk can't find an answer.....
    Thanks for any feedback, even if the result is negative!

  2. #2
    5 Star Lounger
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    Re: Outlook (98 8.5.6614.0)

    Boy, this is an interesting one. I don't think there's a property that tracks who's touched a mail item. If you need to do this automatically I can't help. Could you have your users put their name, initials, etc. into the categories?

  3. #3
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    Re: Outlook (98 8.5.6614.0)

    no, there isn't a property to track it. it might work to set up a public journal - i think that will track it. see <A target="_blank" HREF=http://www.slipstick.com>http://www.slipstick.com</A> for help on that.

  4. #4
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    Re: Outlook (98 8.5.6614.0)

    I've not tried to do this with mail but I have done this with Calendar appointments. In the Inbox (or whatever mail folder), right click on the area that shows the fields that are being displayed in the current view. Click on Field Chooser, select ALL MAIL FIELDS. You'll notice that there are all sorts of fields you can add to your current view and one of them may actually contain the information you're looking for. Like I mentioned, I've used this with appointments. I wanted to know who changed the appointments and when and I'm able to do that by including the appropriate field in the current view. (Note: You can also get to the Field Chooser information from View, Current View, Customize Current View, Fields, Select Available Fields from, and choosing ALL MAIL FIELDS). Let us know if this works!
    <img src=/S/dizzy.gif border=0 alt=dizzy width=15 height=15>

  5. #5
    PeterK
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    Re: Outlook (98 8.5.6614.0)

    Thanks, Loretta, this hasn't solved the original problem (reading a message is not the same as modifying it - the read field is only a flag) but has helped with a couple that I hadn't got round to fixing yet! <img src=/S/bravo.gif border=0 alt=bravo width=16 height=30>

  6. #6
    PeterK
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    Re: Outlook (98 8.5.6614.0)

    Thanks for this: I've tried that, and what I'm really looking for is a method that catches those who forget to add initials <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

  7. #7
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    Re: Outlook (98 8.5.6614.0)

    what she means is to browse the various fields available and see if any fit your needs. you can use *any* field with *any* item type. some are more useful than others - for example, the from field shows who created a note or task, even though task doesn't have a from field listed under task field. it may show who last modified it, i'm not sure, but it's worth trying.

    not all fields are useful with all items, but you can try any field with any item type, whether it's listed in the all <item> fields or not. Worst that will happen is the field remains blank.

  8. #8
    PeterK
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    Re: Outlook (98 8.5.6614.0)

    This is a really useful piece of advice: I've found many useful fields in here: the "Changed by" field allows me to track who processed the message last, which is already a great help, and our helpdesk are pursuing the "public journal" solution

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