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  1. #1
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    sound dead (XP prof SP2)

    In the Control Panel / sound device the tabs are grayed out and the slide bar will not drag to increase thew sound level, so please let me know how to rectify this error. Regards Kinshasa

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    Uranium Lounger viking33's Avatar
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    Re: sound dead (XP prof SP2)

    Hi kinshasa,
    Welcome to the Lounge.

    First see if your sound device is being properly recognized by the system.

    Go to START>RUN and type in "devmgmt.msc" ( without the quotes )
    This will bring up the Device Manager.
    Check in the list for "sound devices, etc" to see if your sound card is being recognized and see if there is any "yellow exclamation" marks in this or any other device.
    If so, right click on it and select "Update Driver" to have your system look for better drivers for it.

    Post back and let us know the results.
    BOB
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    Re: sound dead (XP prof SP2)

    [On behalf of Kinshasa, thanks Bob] I have read your answer and sent an email pointing him to the lounge, if my friend cannot follow your instructions I will pop down to his house and see if I -with my limited knowledge- can help him. Will let you know how we get on one way or the other. Regards SF.
    PS I have just received the email sent from his computer with a screen shot of the grayed out frame in question. I sent it as a Word doc attachment and doctored it on my computer with Windows Photo Editor so as to meet the criteria of maximum size allowed on the lounge. Maybe it will indicate something.
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    Uranium Lounger viking33's Avatar
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    Re: sound dead (XP prof SP2)

    Dave,
    By the looks of your screenshot, it does indeed look like the computer does not "see" the sound device or card.
    If there is ANY entry in Sound Devices, right click and click on Uninstall.
    While in still Device Manager, then click on Action>Scan for hardware changes.
    See if Windows detects a new sound card.
    BOB
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    Re: sound dead (XP prof SP2)

    Many thanks Bob, I will forward your reply to Kinshasa and see if he can follow your directions if not, I will pop down and see what I can accomplish for him. Maybe I will show him a few of the ropes with the lounge and hope he can participate himself. Cheers SF
    Dave
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    [quote name='viking33' post='752865' date='14-Jan-2009 06:05']Dave,
    By the looks of your screen-shot, it does indeed look like the computer does not "see" the sound device or card.
    If there is ANY entry in Sound Devices, right click and click on Uninstall.
    While in still Device Manager, then click on Action>Scan for hardware changes.
    See if Windows detects a new sound card.[/quote]

    Some weeks later but the problem still prevails. I have just returned from my friend's house & after following the directions centered in the Device Manager I can report that "Other Devices" has a yellow question mark over it as has that of the Multi media Audio Controller. After right clicking them (as suggested) & selecting the Update Driver, it went through some scrutinizing process but as the screen shots show, the prompt said the hardware could not be installed. I could not see the "Sound Device " option in the list and when I clicked the Action Tab, the only option is Help. Obviously this is out of my depth so detailed instruction are needed if I am to help my friend. Yours hopefully SF
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    Uranium Lounger viking33's Avatar
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    [quote name='Silver Fox' post='762646' date='01-Mar-2009 16:09']Some weeks later but the problem still prevails. I have just returned from my friend's house & after following the directions centered in the Device Manager I can report that "Other Devices" has a yellow question mark over it as has that of the Multi media Audio Controller. After right clicking them (as suggested) & selecting the Update Driver, it went through some scrutinizing process but as the screen shots show, the prompt said the hardware could not be installed. I could not see the "Sound Device " option in the list and when I clicked the Action Tab, the only option is Help. Obviously this is out of my depth so detailed instruction are needed if I am to help my friend. Yours hopefully SF[/quote]


    >>>>>After right clicking them (as suggested) & selecting the Update Driver

    I suggested UNINSTALL the driver not update the driver.
    You want to have the system look for a NEW piece of hardware after you uninstall it.
    After you reboot, it should tell you that it found a new hardware device ( the sound card ) you can then let the system install what it thinks is the proper drivers OR if you have a CD for the sound card, point the wizard to that.
    BOB
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    [quote name='viking33' post='762705' date='02-Mar-2009 01:32']>>>>>After right clicking them (as suggested) & selecting the Update Driver

    I suggested UNINSTALL the driver not update the driver.
    You want to have the system look for a NEW piece of hardware after you uninstall it.
    After you reboot, it should tell you that it found a new hardware device ( the sound card ) you can then let the system install what it thinks is the proper drivers OR if you have a CD for the sound card, point the wizard to that.[/quote]


    SORRY Bob. Can we start again please? Going back to the first screen shot of my post #6 (showing two yellow question marks which are adjacent to "Other Devices"). In post #2 you said look for & click on "Sound Devices", pardon my slowness but is that the same as the "Sound, video & games controllers" tab, which is what I should click on to see if there are any yellow question marks? In the joinery trade (which I was in for a short while) it was impressed on me to "Measure twice & Cut once" so before deleting anything [especially on the computer of someone else,] I need to be sure that what is being sent to oblivion is unwanted. Thanks again SF
    Dave
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    [quote name='Silver Fox' post='762780' date='02-Mar-2009 12:34']SORRY Bob. Can we start again please? Going back to the first screen shot of my post #6 (showing two yellow question marks which are adjacent to "Other Devices"). In post #2 you said look for & click on "Sound Devices", pardon my slowness but is that the same as the "Sound, video & games controllers" tab, which is what I should click on to see if there are any yellow question marks? In the joinery trade (which I was in for a short while) it was impressed on me to "Measure twice & Cut once" so before deleting anything [especially on the computer of someone else,] I need to be sure that what is being sent to oblivion is unwanted. Thanks again SF[/quote]

    I know this thread has moss all over it but I have just returned from Kinshasa's. I followed the instruction but despite uninstalling the Multimedia Audio Controller [the one with the yellow exclamation mark next to it] when the computer was rebooted a dialogue box appeared with the message saying the disc that came with the computer should be inserted. I'm afraid that rebooting did not induce the computer to look for the required data on the net. Seems like somebody with a better understanding of the innards will have to be sought to rectify the problem. Wouldn't it be just great for the likes of me and no doubt many others who occasionally find themselves out of their depth, if the lounge had the facility to allow a WMVP to perform a miracle using Remote Assistance? Baffled. Regards again SF

    [attachment=83016:No_Audio.jpg]
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    [quote name='Silver Fox' post='766904' date='23-Mar-2009 17:29'][/quote]
    I know I'm hijacking a thread, but this topic is (or could be) important for the future. Your screenshots are almost unreadable, Dave. What software are you using to capture screenshots? Are you resizing them to a smaller size and then posting? Does the software you use have the ability to save files as .PNG rather than .JPG?

    It's fine to crop a screenshot to only the necessary area with information but if you resize to a smaller size, they get very blurry and hard to read, bordering on impossible. Here's an example of mine, just to see what the difference in "viewability" is compared to yours:

    [attachment=83017:2009_03_23_174355.png]
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    [quote name='Silver Fox' post='766904' date='23-Mar-2009 17:29']I know this thread has moss all over it but I have just returned from Kinshasa's. I followed the instruction but despite uninstalling the Multimedia Audio Controller [the one with the yellow exclamation mark next to it] when the computer was rebooted a dialogue box appeared with the message saying the disc that came with the computer should be inserted. I'm afraid that rebooting did not induce the computer to look for the required data on the net. Seems like somebody with a better understanding of the innards will have to be sought to rectify the problem. Wouldn't it be just great for the likes of me and no doubt many others who occasionally find themselves out of their depth, if the lounge had the facility to allow a WMVP to perform a miracle using Remote Assistance? Baffled. Regards again SF

    [attachment=83016:No_Audio.jpg][/quote]

    So... did you insert the disk as you were asked ?? If so, what happened ??

    As far as WMVPs offering remote assistance to Loungers..... you probably wouldn't want to pay the Lounge membership dues. We work for FREE and, here in the Lounge at least, you usually get more than you pay for.
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    [quote name='DocWatson' post='766927' date='23-Mar-2009 22:49']So... did you insert the disk as you were asked ?? If so, what happened ??

    As far as WMVPs offering remote assistance to Loungers..... you probably wouldn't want to pay the Lounge membership dues. We work for FREE and, here in the Lounge at least, you usually get more than you pay for. [/quote]


    Hi Doc...... Simple answer is NO we could not insert a disc because he was not given any when he purchased the computer. Regarding your final justified comment, I'm sure all you volunteers know just how much your' expertise is appreciated by guys like me who I suspect will always struggle with the complexities of this I.T stuff, it's just that [speaking for myself at least] there are times when it is difficult to follow the advice given because even the jargon is hard to understand and remember. There has been the very rare incident when the details that were said would appear on screen were in fact slightly different because of the version in use. Believe it or not, one contributor to the Lounge (who shall remain anonymous) sent me a PM some time ago saying I [a complete novice] had explained something he she had not come across and thought could not be done. By no means was it of great significance or highly technical but at least he / she had the humility to acknowledge I had pointed out some undiscovered obscure technical feature. Slow to learn yes, but with the persistent help of people like your good self I have (despite me only being a four star lounger) learned a lot. THANKS A BUNDLE... SF.
    Dave
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    [quote name='Silver Fox' post='766949' date='23-Mar-2009 19:19'][/quote]

    If he does not have a driver disc available we need to know more about the hardware. The make & model of the PC. Is the sound card integrated on the motherboard or a separate card? If it is separate the make & model of the sound card.

    Joe

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    Please allow me to butt into this thread, but Doc Watsons remark about WMVPs and Dave's suggestion about allowing them to access our computers, I have a comment to make. Personally, and I'm sure many other members would be more than willing to pay for receiving remote asssistance.

    I'm certain that this would cause an awful lot of work on your part to set this up. At least consider the proposal, it sure would be appreciated.

    Thanks for your consideration,

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    [quote name='Silver Fox' post='766949' date='23-Mar-2009 20:19']Hi Doc...... Simple answer is NO we could not insert a disc because he was not given any when he purchased the computer.[/quote]

    I'll echo Joe.... we'll need to know more about the hardware.

    It's nice to know our work here is appreciated. I'm sure that if any of us were your neighbor, we'd probably stop by and personally address your more complicated issues. Fortunately, we can help with most things in a forum like this.
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