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  1. #1
    5 Star Lounger
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    Cannot load MS (Mozilla Firefox)

    Using Mozilla or Google Chrome on my laptop I cannot open www.microsoft.com or use online help within my Office applications. Google Chrome just says 'This link appears broken'.
    Has this happened to anybody else? Is it a known virus? My PC Tools virus software cannot find anything wrong.
    Thanks, Andy.

  2. #2
    Silver Lounger
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    Re: Cannot load MS (Mozilla Firefox)

    Using Firefox 3.0.5, I'm able to browse the http://www.microsoft.com link. So it would appear that's not the issue. <img src=/S/confused.gif border=0 alt=confused width=15 height=20>
    Christopher Baldrey

  3. #3
    Plutonium Lounger
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    Re: Cannot load MS (Mozilla Firefox)

    Google Chrome doesn't have a problem with www.microsoft.com either - see screenshot.

    I haven't heard of a virus that blocks www.microsoft.com, but you might check whether www.microsoft.com or microsoft.com has been added to your Hosts file (a plain text file in C:WindowsSystem32DriversEtc)
    Attached Images Attached Images
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  4. #4
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    Re: Cannot load MS (Mozilla Firefox)

    Hi. Nothing in the Hosts file apart from localhost address. I can't currently update my PC Tools anti-virus software either. Slightly concerning. Andy.

  5. #5
    Gold Lounger Rebel's Avatar
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    Re: Cannot load MS (Mozilla Firefox)

    If you set your default browser as IE, are you able to perform all of the tasks (i.e. connect to microsoft.com, use Office on-line help, update your av software, etc.) which you can't do with the others?
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

  6. #6
    5 Star Lounger
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    Re: Cannot load MS (Mozilla Firefox)

    Hi. I haven't changed my default browser, but I have Recovered my laptop. I still can't access any microsoft sites. (I thought recovering a laptop would solve most problems?).
    Anyway, I think I'll now consider it a minor issue - although if it still doesn't enable me to update my anti-virus software then this will become a more significant issue..
    Thanks, Andy.

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