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  1. #1
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    Outlook 2003-Windows XP (SP3 Student&Teacher Edition)

    <font face="Georgia"> Yesterday I started experiencing a problem with receiving incoming mail. I can send, no problem. This is the error message:
    "Outlook 2003 error (0x800CCC90)
    Receiving reported error (0x800CCC90): 'Your incoming (POP3) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).' " I am not using Secure Password Authentication on this account.

    Things I have tried:

    - a clean restart of the computer
    - renamed outcmd.dat to allow recreate
    - clean profile
    - clean pst
    - scanpst.exe
    - outlook detect and repair
    - deleting and recreating the account causing trouble
    - ran a Norton AV full scan
    - cleaned/repaired for possible registry issues
    - searched The Lounge (search feature is much faster now BTW)

    I can receive incoming if I use Yahoo-Rogers webmail. I prefer not to use webmail as I have all my contacts, preferences and signatures set nicely in Outlook 2003.

    As a last resort I contacted my ISP (Rogers) who tell me that it's a Microsoft problem since I'm able to receive webmail. I contacted Rogers again last evening to ask them if they could look further at their end (still waiting of course).

    Using Windows XP, Office 2003 Student and Teacher Edition with all the appropriate updates. I use Symantec Full Version 10.0.0.359 and virus definitions are up to date. If anyone has any ideas, I'd be grateful to hear about them. TIA, </font face=georgia>

  2. #2
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    Re: Outlook 2003-Windows XP (SP3 Student&Teacher Edition)

    Some replies in this thread Outlook 2003 Receiving' reported error (0x800CCC90 : Clients : Exchange Server : Microsoft TechNet Forums indicate that a large attachment or a corrupted e-mail could cause this problem. The resolution was to use the web mail interface to get rid of the very large attachment. To identify the corrupted email the poster use the web interface to move e-mails to another folder and the when the webmail had a problem the offending e-mail was deleted.

    Joe
    Joe

  3. #3
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    Re: Outlook 2003-Windows XP (SP3 Student&Teacher Edition)

    <font face="Georgia">Thanks for the reply joeperez. I had initially thought that would be the case as well and asked my ISP to have a look on the server but they told me since I am able to receive webmail then that isn't the problem. I can confirm there is only one attachment which is a screen shot of my settings for server and it's only 125k which I added after I experiencing the receive problem. I have to wonder if there's something in the queue at Rogers - Yahoo that I can't see which could be holding up my incoming but that doesn't really 'gell' since I can receive test messages. <img src=/S/question.gif border=0 alt=question width=15 height=15> </font face=georgia>

  4. #4
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    Re: Outlook 2003-Windows XP (SP3 Student&Teacher Edition)

    What do you mean you can receive test messages? From what service? If you can receive some messages and not others that probably means there is a corrupted message at the ISP. You may have to use webmail, create another folder in your web based email, then move messages one or two at a time from your inbox & junk folder to the new folder. When you find a problem moving an email then you've identified the cuplrit. If there is no problem you can move all the e-mail back to the appropriate folder. Then see the whole thread that I referenced. There are a couple of other suggestions that may help.

    Joe
    Joe

  5. #5
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    Re: Outlook 2003-Windows XP (SP3 Student&Teacher Edition)

    Hello again joeperez. The first test email was this one: "This is an e-mail message sent automatically by Microsoft Office Outlook's Account Manager while testing the settings for your POP3 account." and then a couple of friends sent me messages (no attachments). I could NOT receive any of these emails in Outlook but only via webmail. I can't see all of my e-mail on Webmail - just current messages. In other words I don't see any of my Outlook subfolders. The size of my (compacted) archive folders also listed under me e-mail are 87 and 57 MB respectively so they're not huge. I'm going to call the ISP again just in case they can think of anything.

  6. #6
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    Re: Outlook 2003-Windows XP (SP3 Student&Teacher Edition)

    You could try disabling the Norton e-mail scan. A/V scans of e-mail often cause seemingly unexplainable problems. You can also check some of the threads at "outlook 2003" 0x800CCC90 - Google Search. Mostly they end up saying the things I've suggested already but maybe you'll see something that I missed.

    Joe
    Joe

  7. #7
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    Re: Outlook 2003-Windows XP (SP3 Student&Teacher Edition)

    Well I just got off the phone with Rogers who claimed that just by me using webmail for a day and a half made the problem go away. This was a live chat. <img src=/S/disappointed.gif border=0 alt=disappointed width=15 height=15> The tech thought that a piece of e-mail was corrupted. Huh. The e-mail he referred to was just sent today and the problem started yesterday. Go figger. So here's what I did: I disabled Norton AV on internet e-mail as you suggested while on the phone with ISP, launched Outlook, and lo and behold got messages! Exited Outlook, enbabled Norton again, still getting incoming e-mail. I dunno ... but it's working for some reason. And I want to thank you very much Joe for your patience and assistance. <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23>

  8. #8
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    Re: Outlook 2003-Windows XP (SP3 Student&Teacher Edition)

    You're quite welcome. Glad you got it working. Thanks for posting back.

    Joe
    Joe

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