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  1. #1
    New Lounger
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    Windows Explorer

    Help!
    Apologies guys as I have posted about this problem before, but didn't really get a solution. I am running Vista Ultimate which is fully up-to-date less the latest batch of patches. Generally the system works fine and I have no other problems. I have noticed that occasionally windows explorer will fail to open one of my files/folders and shows "not responding". It will then not open that file/folder again and continually shows "not responding" if you try. After a little experimentation I have found that it will open the file/folder if you rename it. It seems as if windows has a memory of that file being a problem and will not open that filename? This was annoying but at least I wasn't losing data. It does however seem to be happening more often now and has become a pain. Recently it happened with a plug in USB external hard drive called CLASSIC HD (G. I was attempting to update my backup.
    And now even if I change the name to HAL2000 (G it fails to open. If it helps my computer hard drive is partitioned (C,(D and (E.
    Where (C contains Vista and other program files. (D and (E contain my personal files/folders etc.
    Apart from the external drive this problem has only occurred with my files/folders on (D or (E, never with Vista or other program files on (C!
    I have run CHKDSK and this finds no problems and have also tried the "check for solutions to this problem" route through Microsoft but no joy.
    Any ideas would be most appreciated!

  2. #2
    New Lounger
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    Re: Windows Explorer

    For some additional information the problem is logged as follows:

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: explorer.exe
    Application Version: 6.0.6001.18164
    Application Timestamp: 4907e242
    Hang Signature: 3697
    Hang Type: 0
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 2057
    Additional Hang Signature 1: 4fa312ea4e09e140cad0e98a8287654a
    Additional Hang Signature 2: e194
    Additional Hang Signature 3: 66cc0efe798fa1c4cbf1339eda99731b
    Additional Hang Signature 4: 3697
    Additional Hang Signature 5: 4fa312ea4e09e140cad0e98a8287654a
    Additional Hang Signature 6: e194
    Additional Hang Signature 7: 66cc0efe798fa1c4cbf1339eda99731b

  3. #3
    Plutonium Lounger Leif's Avatar
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    Re: Windows Explorer

    Try this solution at Win Vista Tips
    <hr>Resolved. The problem was simple sharing. It apparently cannot be used
    on this version of Vista. You have to share with password protection
    and create account(s) and password(s) on the server with administrator
    rights that match the account and password on each workstation, also
    with administrator rights.

    "If you have password protected sharing disabled, use the File Sharing
    window to select the Guest or Everyone account. This is equivalent to
    simple file sharing in Windows XP."...works in Vista Ultimate not in
    64 bit version even though everyone is shown with full control as
    permissioions.<hr>

  4. #4
    New Lounger
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    Re: Windows Explorer

    Thanks for the link. These are similar error messages for different reasons and the solutions don't really apply for me.
    My problem is an intermittent one with windows explorer not opening files.
    The other issue with this is that once it has failed to open the file it then remembers this as being a problem and won't open it again unless the filename is changed, however this solution doesn't appear to work with drives!

    One suggestion in the link is that there is a compatability problem between a version of windows explorer and vista ultimate. Is this possible? I thought that one was embedded in the other. If so is it possible to install a different version of explorer without effecting the main OS program?

  5. #5
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    Re: Windows Explorer

    For there to be a different Windows Explorer version than the rest of the operating system there would have had to have been a botched update or you would have had to have replaced Windows Explorer yourself. I doubt that either happened.

    Do you mean by "not opening" that Windows Explorer does not list a folder in the display? For example if you click on C:Program Files it will not list the contents or it partially lists the contents and hangs on one particular folder. Is is the same behavior for files? Or is when you double click to open a file? Is there anything special about the folder or file names? Just to double check, all the problematic folders/files are local to your PC and not on a network somewhere?

    Joe
    Joe

  6. #6
    New Lounger
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    Re: Windows Explorer

    Joe,
    As you guessed I had a new version of vista ultimate on a new laptop with windows explorer part of that OS. The only updates I have applied have been the published ones from Microsoft and patches as and when they appear to be okay. What exactly happens is that I have double clicked to open a folder and a seperate window appears. However, nothing comes up in the title bar and the main space of the window remains white and empty. After a while the title bar shows "Windows Explorer (Not Responding)". When I click on the window I get a choice of:
    -Check for a solution and restart the program.
    -Close the program.
    -Wait for the program to respond.
    I have tried all, to no avail. If I close the window and try again the same thing happens. While doing a bit of investigation I noticed that if the problem occured one solution was to rename the folder and then it would open again with no problem. If you change the folder name back, even after a shutdown, the fault appears again. I have used this as a workaround and so far if the fault has occured I have just added a number to the end of the filename. For instance: Music 1, or Letters 2. This has worked okay. However it is still an irritating reoccuring fault.
    What prompted me to post was that for the first time the fault has occured on a drive and changing the name has not worked so that I cannot open my External HD that I use as a back up.
    In answer to your other questions this has only happened on some of my folders and on one drive. There is nothing special about the names and this occurs on a laptop not connected to any network.

  7. #7
    Uranium Lounger viking33's Avatar
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    Re: Windows Explorer

    Have you tried to clear the contents of the Windows Prefetch folder?
    Open Windows Explorer and go to:
    C:Windows| Prefetch.

    Select all in the folder ( CTL+A ) and delete all.
    Reboot.
    BOB
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  8. #8
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    Re: Windows Explorer

    I like the sound of that wait out and i'll give it a go.

  9. #9
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    Re: Windows Explorer

    Wow!
    Bob, not only has that solved the problem my laptop has now sped up significantly.
    You my friend deserve a choccy bar!
    For the sake of mere mortals like myself what exactly is the prefetch folder and what is put in it?

  10. #10
    Uranium Lounger viking33's Avatar
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    Re: Windows Explorer

    Steve,
    Despite what some of the "experts" say, emptying the prefetch folder can sometimes clear up some rather mysterious problems. I know this as a fact because I once had a really strange problem and the solution was in a bad prefetch shortcut. ( verified this )
    ---------------------------------------------
    This is from an XP site but it can apply to Vista also .

    The prefetch folder is used for speeding up your system. The way it does this is by doing the following:

    Windows XP is configured to prefetch application and program components so that when you load them to memory; it appears to be very quick.
    When XP does this the first time, it winds up copying portions of the program to the prefetch area of your local disk.
    When XP boots up, XP will prefetch portions of the files you use the most.
    XP loads all associated files, libraries, and pointers necessary to run the program in advance, the preloaded subset makes your system appear quicker.
    Prefetch when unattended can also slow down your system. This is because over time

    XP will retain a copy of a portion of a program in the prefetch folder even if you only use it one time, which is not good. Since you may not use the program again, you may impact the performance of your system by having portions of a program you do not use loaded in your system's memory.
    XP systems with very low hardware resources (such as memory and hard disk space) will definitely be affected by an over-bloated prefetch folder
    ------------------------------------------------

    So, if there is bad info in the prefetch copies? <img src=/S/bummer.gif border=0 alt=bummer width=15 height=15>
    BOB
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  11. #11
    Uranium Lounger viking33's Avatar
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    Re: Windows Explorer

    The complete article that I clipped that from is located HERE

    BTW, I have my prefetch set to only prefetch the Boot sequence.
    I notice NO speed differences with only Boot enable and not ALL.
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  12. #12
    New Lounger
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    Re: Windows Explorer

    Bob,
    Thanks for the link. Good article. Everyday's a school day!
    Followed the advice and set my prefetch for the boot sequence only, as well.
    Thank you for the help.

  13. #13
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    Re: Windows Explorer

    <P ID="edit" class=small>(Edited by peterg on 30-Jan-09 13:28. Problem may have gone away.)</P>I have a question which you may not be able to answer now that the problem has been fixed, but did the problem occur when you clicked on the right mouse button, and not the left?

    I have the same problem on more than one computer, and have not yet tried Bob's solution, but if we can pin down the symptoms more exactly that may help with solutions. In my case it is with the right button only (with a right hand mouse), and this occurred after my having made extensive software changes, which might tie in with Bob's suggestion that it involves the prefetch, at least if prefetch involves saving learned patterns.

    I should add that the problem appears to have gone away, and that might be because I have stopped making major changes and prefetch may by now have learned what to expect without my having to delete the contents. The computer has plenty of resources.

  14. #14
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    Re: Windows Explorer

    Bob (Viking),
    Hello, and thanks for that link! I have always wondered about the "PreFetch" being filled with useless stuff. I have also done as you suggested (cleaned it out and enabled only the boot ) Regards
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

  15. #15
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    Re: Windows Explorer

    I have to retract the notion that the problem may have cured itself, so I have now cleared the prefetch and will see if that helps. What is more I still have the problem on more than one computer, so I can experiment a bit to see what works and what doesn't work. In my case it is definitely associated with the right mouse button only, and that includes an IR mouse and a Wacom tablet mouse.

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