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  1. #1
    Silver Lounger
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    Cannot view PDF files in IE (IE7)

    On my wife's workstation running Win XP Pro SP3 she cannot view PDF files in either IE7 or Firefox. She says she could view them before she ran CCleaner.

    When she clicks on a PDF file on a website (any/all) she gets a prompt saying something to the effect, "You cannot view PDF files in this browser with the version of Adobe Reader installed. You need either version 8 or 9". Yes, that's a poor rendition of the actual error. <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15> So, she downloaded and installed the latest version of Adobe Reader with no change. I had her check in the "Preferences" to be sure that "Display PDF in browser" was enabled, which it was. IE is the default browser. I also went through IE's "Security" settings to see if anything had been changed there but all looks fine.

    Any ideas how to fix this problem?

    THANKS!
    Jeff
    simul iustus et peccator

  2. #2
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    Re: Cannot view PDF files in IE (IE7)

    Does Ccleaner keep a log to undo changes? How about a System Restore to shortly before Ccleaner was run?

    Joe
    Joe

  3. #3
    Silver Lounger
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    Re: Cannot view PDF files in IE (IE7)

    Sure, when you run the "Registry" utility it does prompt to make a backup which she did. The "Cleaner" utility, however just deletes the files which are only Temp files, etc. and which should have had no impact upon this particular issue. This is the first and only time that CCleaner would have caused any type of problem whatsoever in the long history of me using it. I'll have her undo the items removed from the Registry at work tomorrow. I'll report back if that fixes the problem.
    Jeff
    simul iustus et peccator

  4. #4
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    RESOLVED

    Just thought I would report back to say all is now working. For the benefit of others who may be confronted with the same or similar problem, here is what worked for me:

    1. Adobe Tech Support Article
    2. After doing the Registry mod in the above article, an uninstall, reboot and reinstall of Acrobat Reader was required.

    <IMG SRC=http://www.the-highway.com/pilgrim/pcfrustration.gif>
    Jeff
    simul iustus et peccator

  5. #5
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    Re: RESOLVED

    Glad you got it fixed. Thanks for posting back.

    Joe
    Joe

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