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  1. #1
    4 Star Lounger pauliez's Avatar
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    Cutting the Comcast Cable???' (ISP Problem)

    For some reason there are many people in my area that are dropping Comcast.
    Why I am not sure.
    Could be the fact that they are raising their fee's and/or because they are cutting back on their service.
    I have a feeling it is the latter.
    I only have the basic TV and their internet service and since the 23rd of last month I have seen my internet speeds and performance drop to the point where I am getting something that is no better than "Dial up"
    My last speed test was less than 1000 kbps, and that is about 15% of what I was getting most of the time.
    I have had Comcast out here around eight times since the 23 of January and got six different excuses as to why there is such a drop.
    1) I am too close to the transmission point
    2) The wiring in my house is bad. I bought a new 6.0 cable wire and connected it to the box that the outside from the pole is connected to and still got the same results.
    3)I have been told it is a line problem somewhere on one of the poles. Have not seen any one in the area checking anything on any pole.
    4)My Motorola 5120 modem is bad. They swapped it for another and still the same low service.
    5) They claimed it was my PC that was the fault. Brought in another PC and we still got the same service.
    6)The wire from the pole to my house is at fault.
    That was said on the 24th of January and no one has come out to replace any outside wire.
    I have checked with my neighbors who live on the same block and those who live within a quarter mile of me and they are experiencing the same problem.
    When the techs come out and do their thing my ex cop mode goes into gear and I can tell by their actions and tone of voice that they know something they are not permitted to tell the public.
    Contacted a cable tech that I know well who lives in another town and works for another cable company and he came out and confirmed his suspicion that Comcast is shifting allot of it's customers from one "Node" to another, which in turn over loads that "Node", thus causing a problem with the quality of the service.
    It took me almost three min. to get to this site and another two min to open this part of this site.
    It is like that no matter what site I try to go to.
    Has Comcast gotten so big that they believe they can cut back on the quality of their service and get away with it.Sounds like something Ma Bell did a long time ago.
    They were broken because of their actions.
    Did many -t ping test and got many "request timed out" every two or three pings.
    Had very high packet losses.
    Did a tweak test and was told all was in range, but there was something +5 loss.
    Now I am kind of wondering why someone I know from my post asked me if ATT had a better service.
    Maybe they are running into the same problem.
    Talked with the Utilities Commission in this state and they stated to me that they are being swarmed with complaints about Comcast service.
    Kind of at a loss for any reason for my problem.
    I have received my bill and will send it in minus the internet charge.
    Comcast wants it's customers to pay in advance for their service.
    Sounds strange to pay for something I am not getting.I pay for HSI, not dial up!
    Hope I can this to post with out having to wait forever.
    Any ideas on what can be done by me to really see what is wrong.
    Also any opinions on AT&T's elite DSL?
    Thinking about dropping Comcast too.
    Catz

  2. #2
    Plutonium Lounger
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    Re: Cutting the Comcast Cable???' (ISP Problem)

    Wow, that a lot of verbiage for a question that most likely is best answered by someone in your locale. I've moved your post to the "Networking" forum because it isn't about a browser or email program per se. Good luck.

  3. #3
    4 Star Lounger pauliez's Avatar
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    Re: Cutting the Comcast Cable???' (ISP Problem)

    Thanks for relocating my post in the right place.

    Not sure some times where to post.

    Checked with every one I could think of here but it seems like we are all confused about what is happening or what to do.

    Was able to open this site to see your reply quickly, but it seemed the speed of my ISP died while trying.

    Hope this doesn't take forever to post.
    Catz

  4. #4
    4 Star Lounger pauliez's Avatar
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    Re: Cutting the Comcast Cable???' (ISP Problem)

    Up date.

    Almost everyone that has been affected with the slow speeds has had all and then some better service returned to normal.

    Download speeds are averaging 7500kbps and upload speeds around 2800kbps.

    Why we had the problem, I could never find out.

    Will enjoy the renewed service until the next time.
    Catz

  5. #5
    Plutonium Lounger
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    Re: Cutting the Comcast Cable???' (ISP Problem)

    I'm glad you got it resolved! Yeah, I've been down that road where a business will not admit their mistakes or shortcomings, in more ways than internet service. I had DSL service with my (then) local telephone company for a long time. Every time we would have a HARD RAIN it seems my DSL connectivity would go out. When I would call them, they could NEVER "find" a problem with my circuit or node or whatever it's called in the DSL world. I even told them that it seems to happen only in hard rain storms, so somewhere there was a telephone line getting corrupted by water. They wouldn't listen, so I switched to our local cable provider for both internet and telephone. Been a happy camper ever since ( <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16> ) except that in a power failure (rare around here!) I now have no telephone service. Hopefully my cell phone takes care of that problem.

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