Results 1 to 8 of 8
  1. #1
    3 Star Lounger
    Join Date
    Dec 2000
    Location
    Texas, USA
    Posts
    374
    Thanks
    1
    Thanked 0 Times in 0 Posts

    Unable to delete a mail folder (Office XP Pro SP3)

    I can’t delete a mail folder under the Personal Folders/Local in Outlook 2002. Outlook give me an error message. Restart the Outlook would not slove the problem.

    This problem started when the Outlook crashed several months ago. After the recovery, I was not able to delete any message in this mail folder. To solve the problem, I created a new mail folder and exported all mails in the problem folder to this new folder. The new folder works normally. Then I have an undeletable folder standing there forever.
    Attached Images Attached Images

  2. #2
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: Unable to delete a mail folder (Office XP Pro SP3)

    Have you tried the scanpst tool? See Repair an .ost or .pst file in Outlook.

  3. #3
    3 Star Lounger
    Join Date
    Dec 2000
    Location
    Texas, USA
    Posts
    374
    Thanks
    1
    Thanked 0 Times in 0 Posts

    Re: Unable to delete a mail folder (Office XP Pro SP3)

    Hi Hans,

    scanpst.exe does not help.

    After running the scanpst.exe, when I deleted problem folder from Local folder, it would be moved to the Deleted Items folder.

    Then I right-clicked on the Deleted Items folder and chose Empty “Deleted Items” folder, Outlook gave me an error message as the screen shot shown on my first post.

    If I right-clicked on the problem folder directly and chose to delete this folder, Outlook would give me a different error message as following:

    Post edited by <!profile=StuartR>StuartR<!/profile> to reduce size of graphic. Please don't post images larger than 600 x 480
    Attached Images Attached Images
    • File Type: gif x.GIF (12.6 KB, 0 views)

  4. #4
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: Unable to delete a mail folder (Office XP Pro SP3)

    You can create a new .pst file, specify it as the delivery location and copy everything you want from the old .pst to the new one. You should then be able to close the old .pst file.

  5. #5
    2 Star Lounger
    Join Date
    Jan 2004
    Location
    Pontiac, Michigan, USA
    Posts
    170
    Thanks
    0
    Thanked 0 Times in 0 Posts
    [quote name='HansV' post='760367' date='21-Feb-2009 19:29']You can create a new .pst file, specify it as the delivery location and copy everything you want from the old .pst to the new one. You should then be able to close the old .pst file.[/quote]

    Hans, my boss has this problem too. Only it is with an outgoing message that won't delete. It sent the message about 60 times before stopping. I'd like to create a new PST file but am unsure about how to do it. Using OfficeXP. Can you help me a bit, please? Thanks!

  6. #6
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts
    See if one of the methods described in Message stuck in Outbox helps.

  7. #7
    2 Star Lounger
    Join Date
    Jan 2004
    Location
    Pontiac, Michigan, USA
    Posts
    170
    Thanks
    0
    Thanked 0 Times in 0 Posts
    [quote name='HansV' post='768465' date='31-Mar-2009 11:34']See if one of the methods described in Message stuck in Outbox helps.[/quote]
    I don't understand how to move folders to the "new" .pst. I feel like I've missed some vital information.

    I looked at the link you provided and #3 was what I think I should be doing but where does the original PST show up so I can move folders from old to new and delete my outbox from the old? At least I assume that is what I should do. Very confused.

    Thanks for your help.

  8. #8
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts
    You can have more than one .pst file open at the same time: select File | Open | Outlook Data File... to select a .pst file and open it.
    When you have two .pst files open, you can move messages or entire folders from one to the other by drag-and-dropping them. If you hold down Ctrl while dropping, you'll copy instead of move them.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •